Jyotsna pratihar
AREA BUISNESS MANAGER
AHMEDABAD,GJ
Summary
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
16
16
years of professional experience
Work History
Manager
Sanjaveeni Eye hospital
AHMEDABAD
05.2024 - 12.2024
- Overseeing all aspects of a store's daily operations, including managing staff, achieving sales targets, maintaining inventory levels, ensuring customer satisfaction, and upholding store standards by recruiting, training, scheduling employees, monitoring sales performance, and handling customer issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and trained new employees to meet job requirements.
Senior Territory Sales Executive
Hoya vision care Pvt. Ltd
AHMEDABAD
01.2021 - 04.2024
- Analyzed customer feedback to identify potential opportunities for increasing sales.
- Trained team members on customer service strategies and techniques.
- Conducted cold calls to offer services to potential customers.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Prepared weekly and monthly reports on sales performance against targets.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
Senior Sales and Marketing Executive
Essilor India Pvt. Ltd
AHMEDABAD
04.2016 - 01.2021
- Tracked progress of projects throughout the lifecycle by monitoring KPIs.
- Maintained and verified accurate records of pricing, sales and activity reports submitted by account managers.
- Used change methodologies to increase sales and led projects for increased productivity.
- Analyzed customer data using various analytics tools in order to gain insights into their buying behavior.
- Monitored sales performance against goals on a daily basis to ensure targets were met or exceeded.
- Gained market share in new sales performance through aggressive team training.
Retail Optical Store Manager
Lenskart (Dealskart online services Ptd)
Surat
08.2013 - 03.2016
- Scheduled appointments for eye examinations and other optometry services.
- Implemented strategies to reduce operating costs while maintaining quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed payments from customers using cash registers or other payment processing systems.
- Delegated work to staff, setting priorities and goals.
- Performed routine maintenance checks on optical equipment such as frames, lenses, and contact lenses.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sr. Sales Executive
Centre for sight eye hospital
New Delhi
01.2009 - 12.2013
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Produced sales documents, finalized deals and filed records.
Education
Bachelor of Computer Applications - Computer And Information Sciences
ICSE Board ,
Agra01-2003
Skills
- Marketing
- Data analysis
- Recruiting and interviewing
- Staff training and development
- Expectation setting
- Complex Problem-solving
- Expense tracking
- Work prioritization
- Sales techniques
Accomplishments
- Sales target achievement award in Hoya Vision care (p) ltd.
- Sales target achievement award in Essilor India (p) ltd.
Languages
English
First Language
Hindi
Intermediate (B1)
B1
GUJARATI
Beginner
A1
Timeline
Manager
Sanjaveeni Eye hospital
05.2024 - 12.2024
Senior Territory Sales Executive
Hoya vision care Pvt. Ltd
01.2021 - 04.2024
Senior Sales and Marketing Executive
Essilor India Pvt. Ltd
04.2016 - 01.2021
Retail Optical Store Manager
Lenskart (Dealskart online services Ptd)
08.2013 - 03.2016
Sr. Sales Executive
Centre for sight eye hospital
01.2009 - 12.2013
Bachelor of Computer Applications - Computer And Information Sciences
ICSE Board ,
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