Saurabh Bhatia
Mathura
Summary
Results-driven Branch Manager with 17 years of comprehensive experience in financial services. Polished in managing branch, promoting, and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Branch Manager
Hdfc Bank Ltd
Mathura
01.2015 - Current
- Resolving customer queries and complaints, and collecting their feedback for further improvement.
- Preparing a branch's budget to manage cash flow, assets, income and expenses
- Performing market research, including analysing evolving trends, macroeconomic conditions, geopolitical scenarios, changes in regulations and competitors' strategies
- Identifying opportunities for growth, such as expanding customer base, launching new products and services, and collaborating with other branches
- Communicating the risks to customers, senior management, investors and other key participants to ensure transparency
- Monitoring the effectiveness of risk management strategies by evaluating their approach towards new, unanticipated hazards and their efficiency in resolving recurring issues with ease
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Performed regular audits of financial records in order to ensure accuracy.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Resolved escalated customer complaints in a timely manner.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Conducted regular performance reviews for all employees in the branch.
Branch Operations Manager
Kotak Mahindra Bank Ltd
Mathura
08.2013 - 12.2014
- Initiated marketing campaigns to promote products and services offered by the branch.
- Maintained accurate records of financial transactions.
- Provided guidance on best practices for handling difficult customers or situations.
- Implemented new operational procedures to enhance customer experience.
- Supervised daily activities of tellers, and other personnel.
- Ensured compliance with banking regulations and policies.
- Reviewed customer account information for accuracy and completeness.
- Resolved customer complaints in a timely manner.
- Performed routine audits of branch operations to identify areas for improvement.
- Managed branch files per recordkeeping and compliance requirements.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for billing, receiving and delivery records and reports.
- Prepared and managed cash shipments between banks.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Teller Supervisor
ICICI BANK LTD
Mathura
07.2007 - 08.2013
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented measures to reduce risk associated with financial crimes including money laundering.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
- Managed daily operations within assigned branch locations; provided support during peak times or absences.
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Maintained accurate records of transactions processed by each teller throughout the day.
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Identified training needs for tellers, created learning materials, and conducted regular training sessions.
- Reviewed suspicious activity reports from tellers; reported any violations to management immediately.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Managed the resolution of transaction discrepancies, implementing corrective actions to prevent recurrence.
- Conducted regular audits of teller drawers and bank vault to ensure compliance with regulatory requirements.
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
- Developed and implemented strategies to reduce teller errors and improve overall accuracy in transactions.
- Facilitated regular team meetings to communicate updates on bank policies and discuss strategies for operational improvement.
- Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
Education
BBA - Finance And Marketing
B.R Ambedkar University
Mathura04-2006
Post Graduate Diploma In Banking Operations - Banking And Financial Support Services
IFBI
Delhi04-2006
Skills
- Sales professional
- Risk Mitigation
- Account analysis expertise
- Account Review
- Branch Operations Management
- Reporting familiarity
- Relationship Building
- Business development expertise
- Customer Service
- Excels in team leadership
- Performance Reviews
- Relationship building and management
- Expert in risk management
- Excellent work ethic
- Sales expertise
- Verbal/written communication
- Regulatory Compliance
- Sales Planning
- Excellent communication skills
- Strategic Planning
- Strong interpersonal skills
- Training and Development
Languages
English
Advanced
C1
Hindi
Proficient
C2
Punjabi
Beginner
A1
Personal Profile
Date of Birth: 30 August 1985
Gender: Male
Marital Status: Married
Nationality: Indian
Notice period: 1 Month
Ready to Relocate: Yes
Refrence
1:Abhishek Srivastava-Cluster Head
Hdfc Bank Ltd
+91 96963 44446
2:Mohd Taqui- CH HDFC Bank Ltd
+91 77993 81816
3:Pushkin Mehrotra -CH Indusind Bank
+91 63935 92544
Awards and Recognition
- Recognition recived from BBH in GOA for exemplary Performance(Liabilities /Life Insurance)in March 2024.
- Recognition recived from BBH in Hyderabad for exemplary Performance(Liabilities /Life Insurance)in March 2023.
Declaration
- I hereby declare that all the information given above is true and correct to the best of my knowledge.
Saurabh Bhatia
Timeline
Branch Manager
Hdfc Bank Ltd
01.2015 - Current
Branch Operations Manager
Kotak Mahindra Bank Ltd
08.2013 - 12.2014
Teller Supervisor
ICICI BANK LTD
07.2007 - 08.2013
BBA - Finance And Marketing
B.R Ambedkar University
Post Graduate Diploma In Banking Operations - Banking And Financial Support Services
IFBI