Saurabh Bhatnagar
Summary
Highly skilled and results-driven professional with extensive experience in the hospitality industry. Demonstrated expertise in managing and overseeing operations, providing effective leadership, and implementing strategies to drive revenue growth and improve profitability. Proficient in events management, vendor relationships, and recruitment processes. Strong focus on ensuring exceptional guest satisfaction through effective communication and problem-solving. A dedicated and motivated individual committed to contributing to the overall success of organizations.
Overview
10
10
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Lead-Admin
B2B Sales Arrow
Kota
10.2020 - Current
- Implements strategies to improve efficiency and productivity
Proficient in events management, ensuring successful event planning and execution. - Skilled in vendor management, establishing and maintaining effective relationships.
- Manages the recruitment process to ensure successful outcomes.
- Ensures smooth operations and contributes to overall organizational success.
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Business Development Manager
Hotel Ortus
Kota
05.2019 - 10.2020
- Generated leads and cultivated new business opportunities
- Conducted market research to identify trends and opportunities
- Executed online marketing activities, including content creation and designing creatives for social media platforms
- Responsible for corporate and travel agent room sales in the hotel
- Built and strengthened relationships with customers for future bookings through sales calls, entertainment, and trade shows
- Focused on MICE (Meetings, Incentives, Conferences, and Exhibitions) sales, achieving monthly targets
- Interacted and collaborated with corporate and MICE agencies
- Handled banquet booking calls for organizing a wide range of events, including conferences, exhibitions, product launches, and residential conferences
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
General Manager
Hotel Midtown Grand
Kota
11.2016 - 05.2019
- Efficiently oversaw and managed all hotel operations, encompassing sales, marketing, guest services, and staff management
- Successfully handled banquet booking calls for diverse events
- Devised and executed revenue-driven strategies to enhance profitability
- Ensured superior guest satisfaction through effective communication and timely resolution of issues
- Preparing quotations ,proposal , contracts & BEO.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee evaluations, and contract details.
Reservations Manager
Surya Group of hotels
Kota
03.2013 - 11.2016
- Efficiently managed reservations and bookings across multiple hotels
- Cultivated and nurtured relationships with travel agents and corporate clients, including interactions with corporate and MICE agencies
- Handled banquet booking calls for a wide range of events, such as conferences, exhibitions, press conferences, product launches, and residential conferences
- Managed room reservations for the hotel
- Oversaw administrative tasks related to event finalization, including offer letters, contract letters, and corporate correspondence
- Fostered proactive and harmonious communication between the Food & Beverage division and other hotel departments to ensure seamless operations.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
B.Sc. -
LucknowUniversity of Lucknow
07.1997 - 2000.05
Skills
Communication Skills
Certification
Canva Graphic Design
Timeline
Recruiting Talent with Social Media
02-2023
Recruitment Master Class
01-2023
Canva Graphic Design
12-2022
Lead-Admin
B2B Sales Arrow
10.2020 - Current
Business Development Manager
Hotel Ortus
05.2019 - 10.2020
General Manager
Hotel Midtown Grand
11.2016 - 05.2019
Reservations Manager
Surya Group of hotels
03.2013 - 11.2016
B.Sc. -
LucknowUniversity of Lucknow
07.1997 - 2000.05
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