Saurabh Bhattacharya
Corporate Training Manager
North Goa
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Corporate Training Manager
Stonewood Resorts
2 2024 - Current
- Manage training across all departments
- Conduct quality control audits
- Identify training needs and develop training calendars
- Implement "Train the Trainer" programs and organize CSR activities.
Training Manager
Kenilworth Beach Resort
09.2023 - 02.2024
- Conducted departmental training and quality control audits
- Identified training needs and developed training calendars
- Organized CSR activities and event calendars.
Regional Lead
Stay Vista Group
02.2023 - 09.2023
- Managed training in all departments, including quality control audits and training needs analysis
- Developed training and event calendars.
Training Manager
Isprava Hospitality Pvt Ltd
07.2021 - 01.2023
- Managed training across all departments, focusing on quality control and needs analysis
- Developed and implemented training calendars.
Training Manager
Kenilworth Beach Resorts
04.2019 - 01.2021
- Conducted comprehensive training programs across departments
- Implemented quality control audits and training calendars.
Hospitality Trainer
Frankfinn Institute of Air Hostess Training
01.2018 - 03.2019
- Conducted training sessions and provided counseling services
- Managed training-related activities.
Training Manager
Radisson Goa, Candolim (Alcon Victor Group)
10.2016 - 01.2018
- Managed training in all departments, focusing on quality control and event calendars
- Implemented CSR activities and training programs.
Training Manager
Dona Sylvia Beach Resort, Goa (Alcon Victor Group)
12.2015 - 09.2016
- Managed employee training and quality control
- Conducted induction and orientation programs for new hires.
Vice Principal
IAM Institute of Hotel Management
03.2014 - 12.2015
- Oversaw academic and administrative functions, including student affairs and marketing.
Marketing Manager
IAM Institute of Hotel Management
01.2013 - 03.2014
- Handled marketing and admissions processes.
Lecturer (Rooms Division)
IIAS, Goa Campus
01.2008 - 01.2013
- Conducted classes and managed student affairs and industrial training.
Asst. Lecturer (Rooms Division)
MSHM, Kolkata
12.2006 - 12.2007
- Taught Rooms Division courses and managed student activities.
Butler
Taj Umaid Bhawan Palace, Jodhpur
06.2005 - 12.2006
- Managed guest services, including VIP handling and F&B operations.
Sales Executive
Ffort Radisson, Kolkata
12.2004 - 06.2005
- Conducted sales calls and revenue generation activities.
Front Office Executive
Le Meridien, Pune
07.2004 - 12.2004
- Managed front office operations, including check-ins, check-outs, and billing.
Education
B.B.A (Hons.) in Hospitality and Tourism -
Viswa Bharati University
Diploma in Hotel Management - undefined
International Institute of Hotel Management
Higher Secondary (Class XII) - undefined
Secondary (Class X) - undefined
PGDM in HR - Human Resources Development
MITDSE
Pune, India2021
Skills
Curriculum Planning
Coaching and Mentoring
Organizational Development
E-learning development
Accomplishments
- Certified Black Belt Six Sigma Trainer from Six Sigma Academy.
- Certified Trainer in Hospitality (Front Office and Housekeeping) from the American Hotel and Lodging Association.
Passportnumber
U6012098
Otherdetails
English, Hindi, Bengali, Sports and arts, including acting and dancing. Participated in quiz and debate competitions.
Roles And Responsibilities
- Training Management: Conduct training in various departments, identify training needs, develop training calendars, and implement "Train the Trainer" programs.
- Quality Control: Perform quality control audits and handle customer feedback.
- Operational Support: Manage operations in F&B, front office, and housekeeping departments.
- Employee Development: Conduct induction and orientation programs, behavioral and soft skills training, and role-play sessions.
- System Proficiency: Experienced in Fidelio, Opera, IDS, and Win cloud systems.
Maritalstatus
Married
Personal Information
Date of Birth: 10/02/1980
References
Available upon request
Projects
Market research and target market development. Feasibility studies for new markets and marketing strategies. Sales promotional strategies for revenue maximization. Staff development programs and quality standards training.
Certification
Train The Trainer
Hobbies
Sports,Music, Arts
Timeline
Training Manager
Kenilworth Beach Resort
09.2023 - 02.2024
Regional Lead
Stay Vista Group
02.2023 - 09.2023
Training Manager
Isprava Hospitality Pvt Ltd
07.2021 - 01.2023
Train The Trainer
03-2021
Six Sigma Black Belt
02-2021
Training Manager
Kenilworth Beach Resorts
04.2019 - 01.2021
Hospitality Trainer
Frankfinn Institute of Air Hostess Training
01.2018 - 03.2019
Training Manager
Radisson Goa, Candolim (Alcon Victor Group)
10.2016 - 01.2018
Training Manager
Dona Sylvia Beach Resort, Goa (Alcon Victor Group)
12.2015 - 09.2016
Vice Principal
IAM Institute of Hotel Management
03.2014 - 12.2015
Marketing Manager
IAM Institute of Hotel Management
01.2013 - 03.2014
Lecturer (Rooms Division)
IIAS, Goa Campus
01.2008 - 01.2013
Asst. Lecturer (Rooms Division)
MSHM, Kolkata
12.2006 - 12.2007
Butler
Taj Umaid Bhawan Palace, Jodhpur
06.2005 - 12.2006
Sales Executive
Ffort Radisson, Kolkata
12.2004 - 06.2005
Front Office Executive
Le Meridien, Pune
07.2004 - 12.2004
Corporate Training Manager
Stonewood Resorts
2 2024 - Current
B.B.A (Hons.) in Hospitality and Tourism -
Viswa Bharati University
Diploma in Hotel Management - undefined
International Institute of Hotel Management
Higher Secondary (Class XII) - undefined
Secondary (Class X) - undefined
PGDM in HR - Human Resources Development
MITDSE