Saurabh Dhamankar
Thāne
Summary
Dynamic Sales Manager with a proven track record at HDFC Ergo, specializing in customer satisfaction and profit-based sales targets. Excelled in team management and conflict resolution, significantly enhancing sales operations. Demonstrates exceptional communication skills and dedication, adept at planning accounts and driving revenue growth.
Overview
6
6
years of professional experience
Work History
Sales Manager
HDFC Ergo
Mumbai
04.2024 - Current
- Managing a substantial portfolio of HDFC Bank clients
- Providing recommendations for optimal health insurance policies
- Cultivating relationships with relationship managers
- Delivering product training and overseeing more than five teams
- Achieving targets and earning incentives
Deputy Manager
Axis Bank Limited
Nashik
12.2022 - 09.2023
- Oversee and manage customer service operations in accordance with branch protocols while actively addressing customer concerns
- Ensure the branch meets its sales objectives
- Handle customer escalations and provide resolutions within the stipulated turnaround time, adhering to company policies to ensure customer satisfaction
- Address email escalations and branch-related complaints
- Monitor, track, and fulfill daily responsibilities, supervising transaction processing, managing ATMs, cash, and lockers, and authorizing and verifying branch instructions to guarantee the prompt and efficient execution of transactions
- Generate leads, identify potential customers, initiate calls, schedule meetings, and gather client requirements and other pertinent information to achieve branch targets
Assistant Manager
Kotak Mahindra Bank
Thane
10.2018 - 10.2021
- Assisted clients with their deposits, withdrawals, and the establishment of new accounts, while also offering insurance solutions and ensuring resolution through consistent follow-ups
- Tasked with overseeing and managing the verification process for General Insurance within the team
- Charged with the responsibility of informing clients and generating revenue through the sale of diverse banking insurance plans
- Handled customer escalations related to banking services and products via telephone and email communications
- Entrusted with the responsibility of leading the team post-training to help them meet their targets by instructing on sales techniques and facilitating their development for successful conversions
Education
Bachelors - Management Studies
MSG-SGKM
Mulund05.2018
Skills
- Customer Satisfaction
- Profit-based sales targets
- Planning of accounts
- Banking services
- Conflict resolution
- Team management
Accomplishments
- Best Team player recognition for generating highest sales revenue
Languages
- English
- Hindi
- Marathi
Personal Information
Title: Sales Manager
Timeline
Sales Manager
HDFC Ergo
04.2024 - Current
Deputy Manager
Axis Bank Limited
12.2022 - 09.2023
Assistant Manager
Kotak Mahindra Bank
10.2018 - 10.2021
Bachelors - Management Studies
MSG-SGKM
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