Saurabh Giri
Summary
Dynamic and results-oriented sales professional with over 7 years of expertise in direct sales and partner channel management. Recognized for driving revenue growth and forging strategic alliances to expand market reach. Proficient in sales, marketing, and business operations, with a track record of exceeding targets and delivering exceptional customer value. Eager to leverage proven leadership abilities and industry knowledge to excel in a sales director role within a forward-thinking, growth-focused organization.
Overview
7
7
years of professional experience
Work History
Branch Relationship Manager
Kotak Mahindra Bank
Gurgaon, India
08.2022 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Provided exceptional customer service, resulting in increased repeat business and referrals.
- Built strong relationships with customers to increase retention and loyalty.
Senior Sales Advisor
Paisabazaar.com
Gurgaon
12.2019 - 08.2022
- Sales of Credit Cards and credit advisory.
- Obtain customer information and Help customers to complete their Kyc with the Partner Banks.
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Exceeded sales targets consistently by utilizing strong prospecting and closing skills.
- Expanded client base by identifying potential customers and promoting products to meet their needs.
- Educated clients on responsible credit usage, promoting long-term financial stability and success.
- Enhanced sales performance by conducting thorough market research to identify potential clients and target audiences.
- Utilized advanced CRM software tools for efficient lead tracking, follow-ups, reporting, and overall pipeline management activities.
Sales Associate
CPP Group
Gurgaon
04.2019 - 12.2019
- Sell Value-Added Benefits and retention of customers .
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Reviewed successes and failures to learn from previous mistakes.
Operator
Home Credit India Finance Pvt. Ltd.
Gurgaon
12.2017 - 04.2019
- Department of Personal Loan Sales, Legal Collection.
- Reduced outstanding debts by negotiating repayment plans with clients.
- Maintained accurate records of customer accounts, payments and payment plans.
- Promoted positive customer relations while enforcing company policies on late fees, interest charges, and payment terms.
- Implemented creative payment options for clients experiencing financial hardship, promoting successful debt resolution without resorting to legal action when possible.
- Assisted in training new team members on best practices for managing delinquent accounts and achieving desired results.
Sales Promoter
OPPO Mobiles India Pvt. Ltd.
Gurgaon
04.2017 - 12.2017
- Sales of OPPO mobile Phones.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Provided coupons, product samples and informational brochures to customers.
- Created and perfected various pitch promotions to attract customers toward products.
- Performed market research to stay up-to-date with current market trends.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Increased sales by effectively communicating product benefits.
Education
Computer Hardware & Networking -
Secondary or Senior Secondary School from HBSE (Haryana Board of School Edu)
BCA (Bachelors in Computer Application) - Learn Product Management
Guru Jambheshwar University of Science and Technology
Hisar, Haryana05.2022
Skills
- English
- Computer proficiency
- Leadership experience
- Problem-solving abilities
- Flexibility
- Basic of Microsoft office
- Data Analysis
- Computer Software and Application Knowledge
- Relationship building and management
- Excellent Communication Skills
- Service support
- Client Engagement
- Portfolio Growth
- Business Development
- Product Recommendations
- Issue Resolution
- Critical Thinking
- Overcoming Objections
- Regulatory Compliance
- CRM proficiency
- Sales Support
- Planning and coordination
- Know Your Customer
- Customer Portfolio Management
- Value Selling
- Client acquisition
Timeline
Branch Relationship Manager
Kotak Mahindra Bank
08.2022 - Current
Senior Sales Advisor
Paisabazaar.com
12.2019 - 08.2022
Sales Associate
CPP Group
04.2019 - 12.2019
Operator
Home Credit India Finance Pvt. Ltd.
12.2017 - 04.2019
Sales Promoter
OPPO Mobiles India Pvt. Ltd.
04.2017 - 12.2017
Computer Hardware & Networking -
Secondary or Senior Secondary School from HBSE (Haryana Board of School Edu)
BCA (Bachelors in Computer Application) - Learn Product Management
Guru Jambheshwar University of Science and Technology