VIJAY POKHRIYAL
Jawalapur
Summary
Seeking innovative and challenging career in the professionally managed and dynamic control organization, which provides opportunities for development and greater responsibilities to contribute towards organization.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Branch Relationship Manager
SBI CARD (Quess Corp Ltd)
11.2023 - Current
- Cultivated client relationships to foster loyalty and retention.
- Conducted regular account reviews to identify client needs and opportunities.
- Managed customer inquiries and resolved issues promptly and effectively.
- Resolved complex customer queries in an efficient manner.
- Partnered with sales teams to drive product awareness and adoption.
- Mentored junior staff on service standards to elevate team performance.
Branch Sale Executive
SBI Card (Quess Corp Ltd)
11.2021 - 01.2023
- Managed relationships with clients at Quess Corp. Ltd.
- Formed and sustained strategic relationships with clients.
- Managed budgets and accounts while coordinating itinerary and scheduling appointments to enhance operational productivity.
- Delegated tasks to staff, prioritizing and setting goals to ensure efficient workflow.
Relationship Officer (Two Wheeler Loan)
AU Small Finance Bank Ltd
02.2021 - 10.2021
- Guided clients through loan application and documentation processes to ensure thoroughness and compliance.
- Addressed customer inquiries promptly, enhancing satisfaction and fostering loyalty.
- Collaborated with upper management in meetings to provide progress updates on initiatives and align on strategic objectives.
Relationship Officer (Two Wheeler Loan)
Quess Corp. Ltd
12.2019 - 02.2021
- Built strong customer relationships through personalized interactions, enhancing customer satisfaction.
- Executed operational tasks on ICRM software, including loan disbursement and enquiry handling.
- Axis Bank
Education
Bachelor of Arts -
LPU UNIVERSITY
Jalandhar 07.2019 - 01.2022
ITI - Electrician
12th -
UK Board
Ramnagar10th -
UK Board
RamnagarLeisure Interests Hobbies
- Reading Newspapers
- Listening Music
Telephone Numbers
- 8728877818
- 7018806455
Skills
Complete Knowledge about Basic Computer Work & Micro-Soft Office etc., Hindi, English, Punjabi, Hindi, English, Punjabi
Personal Information
- Father's Name: Mr. Bhubneshwar Prasad
- Mother's Name: Mrs. Kamla Devi
- Date of Birth: 05/29/95
- Marital Status: Unmarried
Timeline
Branch Relationship Manager
SBI CARD (Quess Corp Ltd)
11.2023 - Current
Branch Sale Executive
SBI Card (Quess Corp Ltd)
11.2021 - 01.2023
Relationship Officer (Two Wheeler Loan)
AU Small Finance Bank Ltd
02.2021 - 10.2021
Relationship Officer (Two Wheeler Loan)
Quess Corp. Ltd
12.2019 - 02.2021
Bachelor of Arts -
LPU UNIVERSITY
07.2019 - 01.2022
ITI - Electrician
12th -
UK Board
10th -
UK Board