Saurabh Gupta
Key Account Manager- Service
Kolkata,WB
Summary
Profit-minded Service Engineer with demonstrated success driving sustained service revenue by working and connecting with customers. Industrious, articulate and tenacious service professional with strong history of surpassing objectives by leveraging strategy and advanced people skills.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Key Account Manager - Service
Siemens Healthcare Pvt. Ltd.
Kolkata, West Bengal
04.2016 - Current
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Served customers with knowledgeable, friendly support at every stage of quarry or breakdowns.
- Gained knowledge on Immunoassay systems: Advia Centaur CP, XP, XPT, Immulite 2000Xpi.
- Gained knowledge on Biochemistry Systems: Dimension Rxl Max, Xpand Plus, Exl 200,Advia Chemistry XPT, Advia 1800.
- Gained knowledge on Nephlometery instruments: BN ProSpec.
- Over view and little product knowledge of Aptio Automation & PRISCA.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales & Service Engineer
Adecco India Private Ltd.
Agra, Uttar Pradesh
01.2015 - 04.2016
- Worked as Sales & Service Engineer for Siemens Ltd. Healthcare division at Agra HQ.
- Driving the sales and service operations for the customers of eastern Uttar-Pradesh
- Completed service and application trainings for Biochemistry and Immunology instruments.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales & Service Engineer
Star Biomed Pvt. Ltd.
, New Delhi
09.2014 - 01.2015
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Engaged in sales and service of Mindray's semiautomatic biochemistry, 3 part cell counters instruments.
Sales & Service Engineer
Vector Biotek Pvt. Ltd.
Moradabad, Uttar Pradesh
03.2014 - 07.2014
- Worked as Sales & Service Engineer.
- Engaged with customers to effectively build rapport and lasting relationships.
- Installation of Instruments at hospitals and diagnostic centres their preventive maintenance half yearly and annually, troubleshoot breakdowns and De-installation.
- Engaged in sales of spares, annual maintenance contract etc for the customers.
Education
B.Tech - Electronics & communication Engineering
Faculty of Engineering & Technology Agra College
Agra 04.2009 - 12.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Equipment Maintenance
Project Management
Customer service
Data repositories
Forward-thinking mindset
Interdisciplinary collaboration
Training and mentoring
Persuasive communication style
Planning and Coordination
Service accounts
Managing service level agreements
Customer service and engagement
Account retention
Service interruptions understanding
Accounting principles understanding
Service and supply support
Key account management
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Key Account Manager - Service
Siemens Healthcare Pvt. Ltd.
04.2016 - Current
Sales & Service Engineer
Adecco India Private Ltd.
01.2015 - 04.2016
Sales & Service Engineer
Star Biomed Pvt. Ltd.
09.2014 - 01.2015
Sales & Service Engineer
Vector Biotek Pvt. Ltd.
03.2014 - 07.2014
B.Tech - Electronics & communication Engineering
Faculty of Engineering & Technology Agra College
04.2009 - 12.2013