Saurabh Hajare
Incident manager / Change Manager
Pune,MH
Summary
Multitasking Incident Manager with a background in remediation planning and execution. A determined employee with over 3.4 years of successfully handling high priority incidents and finding ways to limit impact. Committed to remaining poised and calm in high pressure situations.
Change management professional with proven track record in driving successful transformations. Known for leveraging analytical skills and strategic thinking to facilitate seamless transitions. Reliable team player focused on achieving collective goals and adapting to evolving challenges
Overview
3
3
years of professional experience
Work History
Incident Manager
Reliance Jio Infocomm
08.2021 - Current
- Handle the Incident Management process.
Experience working in ITSM tools like ServiceNow.
Collaborating with the incident management team to ensure that all protocols are diligently followed.
Ensure the incident management process operates effectively & efficiently and all the KPIs are met.
Assessed incident priority based upon impact to business and escalated issues as necessary.
Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
Improved overall service quality by conducting post-incident reviews, identifying areas for improvement, and implementing corrective actions.
Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.
Ensure process, procedure and work instruction documentation is up-to-date and promotes the correct use of the process.
Identify recurring IT infrastructure services issues to identify root cause and implement problem solutions
Ensure correct closure and evaluation of incidents.
Enhanced incident response times by streamlining communication channels and implementing efficient escalation procedures.
Played a key role in maintaining business continuity during high-impact incidents by quickly identifying root causes and implementing effective recovery strategies.
Education
Bachelor of Engineering -
Mumbai University
07.2017 - 08.2020
Skills
ITSM
undefinedTimeline
Incident Manager
Reliance Jio Infocomm
08.2021 - Current
Bachelor of Engineering -
Mumbai University
07.2017 - 08.2020
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