SAURABH JHA
Ghaziabad
Summary
Dynamic Collection Team Lead with a proven track record at Zealie India Pvt. Ltd., excelling in team management and problem-solving. As an expert fostering a collaborative environment, I drive performance improvements and enhance client service, achieving significant efficiency gains in claims processing and team productivity.
Overview
9
9
years of professional experience
Work History
Collection Team Lead
Zealie India Pvt.ltd
02.2025 - Current
- Focus on driving team performance, quality, and efficiency by managing daily operations, coaching agents.
- Building a positive work environment, managing conflicts, and implementing strategies to retain talent.
- Providing daily/weekly feedback to CS, mentoring, performance feedback, skill enhancement.
Senior Collection Specialist
Zealie India Pvt.ltd
01.2024 - 01.2025
- Develop and maintain various internal reports and spreadsheets, for use by internal management in assessing the productivity and efficiency of the company's professional and administrative personnel.
- Worked on high level claims.
Collection Specialist
Zealie India Pvt.ltd
08.2022 - 01.2024
- Follow up on submit claims; monitoring unpaid claims, initiate tracers; resubmitting claims as necessary.
- Contact and work with all manage care, commercial and private insurances as well as Medicaid and Medicare for processing and verifying claims.
Sr. Accounts Receivable & Denial Management
Pacific Global Pvt. Ltd
01.2019 - 01.2022
- Monitoring and managing Provider account balances for Chiropractic and physical therapy with various insurance companies to resolve denied claims.
- Correspond with various hospitals to obtain and review patient medical records to assess the viability of claims appeal Work extensively with the company's medical billing system H&H, to establish and update necessary documentation related to maintenance activities performed on patient accounts.
- Develop and maintain various internal reports and spreadsheets, for use by internal management in assessing the productivity and efficiency of the company's professional and administrative personnel.
- Enter an average of 100 claims per day Appeal denied claims through Medicare program.
- Maintain relationships with both internal and external clients.
Accounts Receivable & Denial Management
Md Everywhere Pvt. Ltd
01.2018 - 01.2019
- Follow up on submit claims; monitoring unpaid Denial and billing claims, initiate tracers; resubmitting claims as necessary.
- Contact and work with all manage care, commercial and private insurances as well as Medicaid and Medicare for processing and verifying claims.
- Electronically submitting claims through the use of software systems. Print paper claims for insurance companies who did not accept them electronically.
- Resolving billing Inquiries with private health insurance companies.
- Maintain relationships with both internal and external clients.
A.R Executive
Advantum Health
01.2017 - 01.2018
- Follow up on submit claims; monitoring unpaid claims, initiate tracers; resubmitting claims as necessary.
- Contact and work with all manage care, commercial and private insurances as well as Medicaid and Medicare for processing and verifying claims.
- Electronically submitting claims through the use of software systems. Print paper claims for insurance companies who did not accept them electronically.
Education
B. Tech -
Swami Vivekanand Subharti University
01.2017
Intermediate -
B. S. E Board
01.2013
Matriculation -
C. B. S. E Board
01.2011
Skills
- Excel
- Word
- Windows
- Team management
- Problem solving
- Critical thinking
- Team building
- SOP adherence
- Client service
Hobbies and Interests
- Music
- Travelling
Awards
Best Employee Award
Languages
- Hindi
- Maithili
- English
- Hindi
- Maithili
Timeline
Collection Team Lead
Zealie India Pvt.ltd
02.2025 - Current
Senior Collection Specialist
Zealie India Pvt.ltd
01.2024 - 01.2025
Collection Specialist
Zealie India Pvt.ltd
08.2022 - 01.2024
Sr. Accounts Receivable & Denial Management
Pacific Global Pvt. Ltd
01.2019 - 01.2022
Accounts Receivable & Denial Management
Md Everywhere Pvt. Ltd
01.2018 - 01.2019
A.R Executive
Advantum Health
01.2017 - 01.2018
B. Tech -
Swami Vivekanand Subharti University
Intermediate -
B. S. E Board
Matriculation -
C. B. S. E Board