Maulishree Sinha
Buyer Risk Investigator
Varanasi, Uttar Pradesh
Summary
Driven by genuine curiosity for problem-solving, I have hands-on experience in risk investigation and fraud detection for a leading e-commerce company. I enjoy spotting patterns behind buyer disputes and collaborating with others to find solutions that balance business needs and customer trust. My approach is detail-oriented and practical, whether I’m analyzing data, preparing clear reports, or improving processes based on real feedback. I believe in maintaining privacy, supporting teamwork, and resolving sensitive situations with care—values that guide me each day in a fast-paced environment.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Buyer Risk Investigator
Amazon
03.2025 - Current
- Conducts in-depth investigations into potential buyer activity to detect and prevent fraudulent transactions.
- Analyzes behavioral patterns, transaction histories, and account data to identify risks and develop effective fraud prevention strategies.
- Prepares thorough reports by gathering evidence and leveraging data analytics, maintaining confidentiality and upholding compliance standards.
- Collaborates across teams to resolve complex issues, recommend process enhancements, and improve customer protection measures.
Customer Service Associate (CSA)
Amazon
08.2024 - 11.2024
- Managed buyer dispute resolution for transactions, returns, and chargebacks using established fraud prevention protocols and compliance practices.
- Delivered consistent, high-quality support for sensitive inquiries, prioritizing customer privacy and compliance with data protection guidelines.
- Interpreted customer feedback and provided actionable insights to support service improvements and operational efficiency.
- Effectively managed large-scale query volumes, coordinated multiple channels, and ensured timely and accurate issue resolution.
Education
Master of Arts - English
Andhra University
Visakhapatnam, India 04.2001 -
Bachelor of Commerce - Commerce
Bachelor of Commerce
Vizianagaram, India 04.2001 -
12th - Commerce
Sri Boddu Krishna Junior College
Vizianagaram, India 04.2001 -
10th -
PSMMEMR Public School
Vizianagaram, India 04.2001 -
Skills
- Fraud Detection and Risk Analysis Expert
- Case Investigation and Resolution Proficiency
- Policy Compliance and Enforcement Applications
- Customer Trust and Security Implementations
- Process Improvement and Documentation
- Technical proficiency in Microsoft Excel and Google Sheets
- Multi-tasking strength
- Verbal and written communication
- Quality service standards adherence
- Customer needs identification
- Time management
Timeline
Buyer Risk Investigator
Amazon
03.2025 - Current
Customer Service Associate (CSA)
Amazon
08.2024 - 11.2024
Master of Arts - English
Andhra University
04.2001 -
Bachelor of Commerce - Commerce
Bachelor of Commerce
04.2001 -
12th - Commerce
Sri Boddu Krishna Junior College
04.2001 -
10th -
PSMMEMR Public School
04.2001 -
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