Saurabh Kanauji
Ghaziabad
Summary
Dynamic and results-driven professional with a strong background in SQL querying, data analysis, and IT infrastructure management. Skilled in optimizing SQL queries to analyze user and service impact, with proficiency in various SQL techniques such as joins, sub-queries, and nested queries.
Overview
11
11
years of professional experience
Work History
Senior Technical Support Executive
Wipro Technology
12.2020 - Current
- Used SQL commands to analyse User and Service impact
- Monitored and resolved IT infrastructure issues
- Participated in meetings with leadership teams to discuss project status
- Collaborated with other departments to identify improvement opportunities
- Utilized Grafana and Kibana tools for service level monitoring
- Generated weekly performance reports for senior management.
Managed and Support Executive
Net4 Networks Pvt. Ltd.
09.2018 - 10.2020
- Utilized Linux and SQL commands to diagnose service status for customers
- Provided technical support to customers via phone, email, and remote access tools in cloud and hosting environments
- Identified, researched, and resolved issues with software applications, hardware, and network connectivity
- Used advanced diagnostic techniques to troubleshoot complex problems
- Collaborated with other departments to ensure prompt resolution of customer complaints and requests
- Assisted customers with installation, setup, customization, and troubleshooting of hardware and software products
- Developed websites for clients using HTML, CSS, WordPress, and MySQL database in collaboration with team members.
Customer Care Executive
Digicall Teleservices Private Limited (later Karvy)
08.2016 - 05.2018
Customer Support Associate
Tech Mahindra
01.2016 - 06.2016
Customer Support Officer
Mphasis
04.2014 - 11.2015
Customer Support Associate
Tech Mahindra
03.2013 - 03.2014
Education
Master of Computer Applications -
IGNOU
06.2021
Bachelor of Computer Applications -
IGNOU
06.2017
A Level -
National Institute of Electronics And I.T
08.2013
O Level -
DOEACC Society
06.2010
Skills
- Power BI
- SSIS, SSAS, SSRS
- SQL
- MySQL, MSSQL Server
- Git, GitHub
- Virtualization(VMware)
- HTML
- Docker and Kubernetes
- ChatGPT
- Learning Azure SQL
Timeline
Senior Technical Support Executive
Wipro Technology
12.2020 - Current
Managed and Support Executive
Net4 Networks Pvt. Ltd.
09.2018 - 10.2020
Customer Care Executive
Digicall Teleservices Private Limited (later Karvy)
08.2016 - 05.2018
Customer Support Associate
Tech Mahindra
01.2016 - 06.2016
Customer Support Officer
Mphasis
04.2014 - 11.2015
Customer Support Associate
Tech Mahindra
03.2013 - 03.2014
Master of Computer Applications -
IGNOU
Bachelor of Computer Applications -
IGNOU
A Level -
National Institute of Electronics And I.T
O Level -
DOEACC Society
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