Saurabh Khatal
Technical Support Engineer
G-Wing ,flat-405 ,Swadesha Society, Moshi District -Pune
Summary
VOIP engineer with over 1.9 years of experience specializing in Cisco UCCE,Cisco IPT, and Avaya platforms. dedicated to enhancing communication infrastructure and ensuring seamless operational support in large-scale environments. Proven expertise in Cisco UCCE architecture and Avaya Aura Contact Center.
Overview
2
2
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Executive Infrastructure Engineer
CS-INFOCOMM PVT LTD
03.2025 - Current
- Administered and managed UCCE setup for 8 Vodafone-Idea contact centers across PAN India.
- Expert in UCCE architecture and components: ICM, CCMP , CVP, CUCM, CUBE, VXML Server, VXML Gateway, Peripheral Gateways(PG), SIP Proxy(CUSP) and AudioCodes.
- Supported Cisco IP phone configurations & modifications.
- Provided daily troubleshooting support for UCCE users on troubleshoot calls.
- Extracted and analyzed UCCE data from MySQL databases.
- Managing Linux servers.
- Managed ticketing systems and mails communications.
Technical Support Engineer
VIS NETWORKS PVT LTD
02.2024 - 02.2025
- Administered and managed Avaya Aura Device Services (AADS) and Avaya Aura Contact Center (AACC) setups.
- Provided hands-on support for Avaya J-series IP Phones (J-129, J-159, J-179) and Avaya 1X Communicator softphones.
- Expertise in core Avaya platforms, including Avaya Communication Manager (ACM), Session Manager (SM), System Manager (SMGR), Application Enablement Services (AES), Element Management System (EMS), Session Border Controller (SBC), EI trunks, Gateways, and firmware management (e.g., 46xxsettings.txt).
- Maintained and managed the virtualization environment (VMware) supporting Avaya infrastructure.
- Managed the complete lifecycle of Avaya extensions, including creation, modification, and custom settings configuration based on user requirements.
- Conducted in-depth trace analysis on Avaya Communication Manager (CM) and Session Border Controllers (SBC) using Wireshark for advanced troubleshooting.
- Generated and analyzed Call Detail Records (CDR) for reporting and performance monitoring.
- Provided training and support to end-users on software applications and troubleshooting techniques.
- Utilized ticketing systems to track and manage support requests, ensuring efficient case resolution.
Education
Bachelor of Science - Computer Engineering
JIT College of Engineering Under SPPU Pune University
Nashik, India 04.2001 -
High School Diploma -
Faculty Of Akole Poly. Under MSBTE University
Ahmednagar, India 04.2001 -
12th Standard - Science
Agasti College Akole
Ahmednagar, India 04.2001 -
10th Standard - Science
Agasti Vidyalaya Akole
Ahmednagar, India01.2016
Skills
AVAYA (AACC & AADS Product)
Certification
Cisco SIP-CUCM-Gateway
Timeline
Executive Infrastructure Engineer
CS-INFOCOMM PVT LTD
03.2025 - Current
Technical Support Engineer
VIS NETWORKS PVT LTD
02.2024 - 02.2025
Bachelor of Science - Computer Engineering
JIT College of Engineering Under SPPU Pune University
04.2001 -
High School Diploma -
Faculty Of Akole Poly. Under MSBTE University
04.2001 -
12th Standard - Science
Agasti College Akole
04.2001 -
10th Standard - Science
Agasti Vidyalaya Akole