Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saurabh Kolte

PUNE

Summary

  • ServiceNow senior technical consultant with over 9.5 years of extensive experience on the ServiceNow platform.
  • Expertise in integrating and implementing ITSM, CSM, HRSD, and scoped apps across multiple domains on the ServiceNow platform.
  • Responsible for guiding customers with future-proof solutions that are aligned with upcoming upgrades.
  • Involved in technical architecture, design, and deploying innovative solutions aligned to best practices on ServiceNow.
  • Experience mentoring a large managed services team to ensure technical governance, best practices, and quality are followed.
  • Experience in Greenfield implementations, data migration strategy from legacy systems, and platform upgrades maintenance activities (cloning/skipped updates).
  • Proficient in Flow Designer, business rule automation, and advanced scripting (JavaScript, HTML, XML, JSON) to optimize workflows and processes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Technical Consultant

Plat4mation
Utrecht/Pune
02.2021 - Current
  • Involved in workshops with customers for requirement gathering, and translating it to scalable technical solutions.
  • Involved in complex HRSD implementation, which includes end-to-end implementation of onboarding and offboarding lifecycle events, and custom integrations.
  • Involved in the complex implementation and maintenance of CSM implementation using six case types for different business processes and two custom agent workspaces.
  • Involved in designing and implementing various custom applications for different business processes.
  • Involved in the implementation of FSM for a couple of customers, including the same process to be followed in the backend and agent mobile app (online/offline mode).
  • Involved in mentoring and coaching the managed services team as the single point of contact for CSM implementation, providing technical assistance, and ensuring best practices are followed.
  • Worked on multiple integrations, including Azure AD user provisioning, Twilio, service graph connectors, LDAP, SSO, and customer-specific on-premise tools using Integration Hub and ServiceNow platform capabilities.
  • Responsible for creating solution design documents and maintaining quality during the implementation phase of projects.
  • Involved in performing multiple platform upgrades, including analyzing skipped updates and maintaining the upgrade plan.
  • Responsible for establishing and maintaining technical documentation and knowledge-sharing practices.

Senior Consultant

Cognizant
Utrecht
02.2019 - 01.2021
  • Involved in workshops with customers for requirement gathering and translating it to scalable, technical solutions.
  • Involved in complex HRSD implementation, which includes end-to-end implementation of onboarding and offboarding lifecycle events, and custom integrations.
  • Involved in the complex implementation and maintenance of CSM implementation using six case types for different business processes and two custom agent workspaces.
  • Involved in designing and implementing various custom applications for different business processes.
  • Involved in the implementation of FSM for a couple of customers, including the same process to be followed in the backend and agent mobile app (online/offline mode).
  • Involved in mentoring and coaching the managed services team as the single point of contact for CSM implementation for technical assistance, and ensuring best practices are followed.
  • Worked on multiple integrations, including Azure AD user provisioning, Twilio, service graph connectors, LDAP, SSO, and customer-specific on-premise tools using Integration Hub and ServiceNow platform capabilities.
  • Responsible for creating solution design documents and maintaining quality during the implementation phase of projects.
  • Involved in performing multiple platform upgrades, including analyzing skipped updates and maintaining the upgrade plan.
  • Responsible for establishing and maintaining technical documentation and knowledge-sharing practice

ServiceNow Developer

Cognizant
Pune
06.2015 - 01.2021
  • I worked on implementing various custom applications.
  • Custom App – Contract 2 Pay: Build an application in ServiceNow to replace the Neo-case HR case management system, hence reducing costs.
  • Custom App – ATLAS: Automated the process to manage and request new training and learnings for Amgen in one place.
  • Custom App – ARM Marketplace: An app developed with a complex workflow to onboard/offboard the vendors, supporting multiple applications at Amgen.
  • Custom APP – LEDR assumptions with complex workflows and form layout to
    effectively improve the cost analysis of various products through previous and next
    quarters of a particular year.
  • Worked on various enhancement requests to the already existing process in ServiceNow, including Item Designer, Custom ESS portal, and Bid Management. Feasibility study for various business requirements.
  • Designing and implementing a change management module with complex, but efficient, and smooth workflows for change types.
  • Mentoring and providing technical guidance to team members who are working for the support team.

Education

Bachelor of Electrical Engineering -

GHRCE
Nagpur
04.2014

Skills

  • ITSM
  • CSM
  • HRSD
  • FLOW DESIGNER/INTEGRATION HUB
  • CUSTOM APPLICATIONS
  • JAVASCRIPT/HTML

Certification

  • Certified System Administrator
  • Certified Implementation Specialist - IT Service Management
  • Certified Implementation Specialist - Human Resources
  • Certified Implementation Specialist - Customer Service Management
  • ITIL v3 Foundation

Timeline

Senior Technical Consultant

Plat4mation
02.2021 - Current

Senior Consultant

Cognizant
02.2019 - 01.2021

ServiceNow Developer

Cognizant
06.2015 - 01.2021

Bachelor of Electrical Engineering -

GHRCE

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Saurabh Kolte