L S VARMA MOPIDEVI

ServiceNow Certified System Administrator and Developer with 8+ years of experience in application configuration and optimization on the ServiceNow platform. Proven expertise in ITSM aligned with ITIL standards, specializing in CMDB frameworks, CI class structures, and discovery configurations. Skilled in integrating SOAP and REST web services, designing workflows, and customizing applications to enhance organizational efficiency. Strong background in technical mentoring, cross-functional collaboration, and developing reports and dashboards for improved data management.

• Certified system Administrator-CSA
• Certified Implementation Specialist-SAM
• Certified Application Developer-CAD
• Micro Certifications (ATF, Flow designer, Integration Hub, Predictive Intelligence, Virtual Agent, BCM)
• Office Master on Excel Using AI

• Project 1, Technical Consultant, (Singtel, Tina, Maurice Blackburn Lawyers), 01/2024, Present

As a senior technical consultant, I lead scalable ServiceNow implementations across client environments, aligning solutions with ITIL best practices for incident, problem, and request management, I develop and customize service catalog items and record producers, and automate workflows using Flow Designer, my expertise includes scripting Business Rules, Script Includes, UI Policies, Client Scripts, and Catalog Client Scripts to enhance platform functionality, I manage large-scale data imports via Import Sets and Transform Maps, administer custom applications, and enforce ACL-based access controls, with strong CMDB knowledge and advanced debugging capabilities, I optimize code, refactor legacy logic, and deliver performance-tuned enhancements across ITSM modules, SLAs, and lifecycle processes.

• Project 2, Technical Consultant, Managed Services (BANPU, NUIX, MedAire, M1 NET, Australian Pharmaceutical Industries, Nanyang Technological University, Singapore Prisons POC, GrainCorp), 03/2021, 01/2024

As a technical consultant, I designed and customized service catalog items, record producers, and platform components, including applications and modules. I developed business rules, script includes, UI policies, and client scripts to meet evolving requirements, I configured ACLs and automated email notifications for dynamic data updates, I architected CMDB discovery using MID servers, CI class design, and identification rules, achieving 95% asset mapping accuracy, I managed SLAs, built graphical reports, and scheduled notifications for operational insights, I supported instance cloning, upgrades, unit testing, and participated in client calls to ensure seamless delivery across environments

• Project 3, Analyst, Frazier Health Care USA, 05/2019, 02/2021

At Frazier Life Sciences, I contributed to the implementation and customization of ServiceNow across the IT organization, aligning with ITIL processes for incident, change, problem, knowledge, service catalog, and CMDB modules, I developed Service Catalog items, configured workflows, and scripted business logic using Business Rules, Script Includes, UI Policies, and Client Scripts My responsibilities included designing technical specifications, managing data imports via Import Sets, and configuring inbound email actions for incident automation, I also led debugging efforts, optimized code, and refactored legacy configurations to enhance performance and reporting capabilities.

• Project 4, Software Associate, McKesson, SFO, CA, 08/2016, 05/2019

At McKesson, I supported ServiceNow implementations by maintaining configuration items, customizing forms, and executing regular data imports using import sets and transform maps I developed dashboards, automated workflows, and built custom applications tailored to business requirements, My role included scripting business rules, client/UI scripts, script includes, and configuring UI policies and actions I also created dynamic email notifications and collaborated with stakeholders to deliver scalable, workflow-driven solutions.

Hyderabad (currently WFH)

Title: Senior technical consultant

• Completed ITSM, CMDB, Discovery, FSM Trainings in Now Learning