Summary
Overview
Work History
Education
Skills
Websites
Social Links
Timeline
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Saurabh Kumar

New Delhi

Summary

Dedicated and results-oriented IT professional with nearly 3 years of experience in Application Support, Production Support, and Quality Assurance (QA). Demonstrated expertise in managing L2 escalations, collaborating with cross-functional teams, overseeing deployments, and ensuring optimal application performance in live environments.

Overview

3
3
years of professional experience

Work History

Associate

IMAGINE HEALTHFIN PRIVATE LIMITED
Delhi
05.2024 - Current
  • Orchestrated resolution of escalated technical issues, accelerating response time by 25% through strategic coordination with development and operations teams.
  • Engineered test cases and identified bugs, elevating application quality and reducing user-reported issues by 15%.
  • Conducted a comprehensive analysis of system behavior and user journeys, enhancing user experience, and spearheading continuous improvement initiatives.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Collaborated with development teams to troubleshoot software problems.
  • Managed and resolved support tickets using Zoho People, ensuring timely communication with stakeholders and reducing average ticket resolution time by 20%.

Software Support Engineer

Image Infosystems
New Delhi
08.2022 - 05.2024
  • Spearheaded deployment of web applications on JBoss and WildFly, boosting system reliability and performance by 40%.
  • Enhanced support documentation, achieving a 50% increase in self-service resolutions for software issues.
  • Conducted UAT testing with banks, facilitating seamless integration for 10+ CTS projects across diverse financial institutions.
  • Engineered test cases and identified bugs, elevating application quality and reducing user-reported issues by 15%.
  • Conducted comprehensive analysis of system behavior and user journeys, enhancing user experience and spearheading continuous improvement initiatives.
  • Full Time

Education

Bachelor of Science - Computer Science(Information technology)

Manav Rachna International Institute of Research And Studies
08-2022

XIIth -

Saraswati Bal Mandir Senior Secondary School
Amar Colony
05-2018

Xth -

Saraswati Bal Mandir Senior Secondary School
Mehrauli
03-2016

Skills

  • Quality assurance and testing
  • Bug identification and validation
  • User acceptance testing support
  • Ticket management and resolution
  • Troubleshooting and problem solving
  • Sanity testing
  • Operating systems: Windows, Linux/Unix
  • Software configuration management
  • RDBMS: PhpMySQL, Oracle Database, SQL
  • Application servers: WildFly, JBoss, Tomcat
  • JIRA project management
  • Deployment strategies
  • User acceptance testing
  • Software deployment
  • Support documentation
  • Ticket Management: Hands-on experience managing and resolving technical support tickets using Zoho People, including prioritization, escalation handling, and closure within defined SLAs

Social Links

linkedin http://linkedin.com/in/saurabh-kumar-ba3839184

Timeline

Associate

IMAGINE HEALTHFIN PRIVATE LIMITED
05.2024 - Current

Software Support Engineer

Image Infosystems
08.2022 - 05.2024

Bachelor of Science - Computer Science(Information technology)

Manav Rachna International Institute of Research And Studies

XIIth -

Saraswati Bal Mandir Senior Secondary School

Xth -

Saraswati Bal Mandir Senior Secondary School

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