Saurabh Kumar
IT Support Specialist
Greater Noida,UP
Summary
Dynamic IT professional with over 5.5 years of experience in system administration, network infrastructure, and Office 365 & cloud platforms. Combines strong communication skills with a commitment to seamless operations. Expertise in implementing and managing complex network infrastructures ensures efficient system administration across diverse platforms, enhancing organizational performance. Resourceful problem-solver dedicated to troubleshooting and resolving technical issues while consistently improving operational efficiency through a positive, end-user-focused approach. Detail-oriented and organized, thriving in fast-paced environments and actively supporting tailored IT deployment and management needs to drive company success.
Overview
7
7
years of professional experience
5
5
Certifications
2
2
Languages
Work History
IT Support Specialist
WatchGuard Technologies
Noida
07.2023 - Current
- Administer and maintain network infrastructure, including firewalls, routers, and switches, ensuring high availability and security.
- Manage Windows servers and Windows platform, overseeing updates, patching, configurations, LAN and WAN.
- Develop and deploy automated solutions using PowerShell to streamline repetitive tasks and enhance efficiency.
- Administer Linux-based systems for applications and services, ensuring optimal performance and security.
- Provide advanced troubleshooting for network, hardware, and software issues, minimizing downtime and disruption.
- Used ticketing systems to manage and process support actions and requests.
- Implement and manage Endpoint Protection and Detection Response (EPDR) solutions, safeguarding against threats.
System Engineer
Aapna infotech pvt ltd
New Delhi
12.2019 - 07.2023
- A System Engineer with more than 4 Years of professional experience specializing in Windows Systems/Server and Cloud technology
- A proven track record of supporting large-scale system migrations and driving automation to reduce IT infrastructure costs
- Adept at identifying innovative solutions to enhance organizational effectiveness
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
Customer Service Associate
Amazon
Noida
10.2018 - 12.2019
- Working as customer service associate at Amazon India
- Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency
- Identify and address customer needs with a goal of complete satisfaction
- Strong communication skills, including active listening and clear articulation
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
B.Tech/B.E. - Electronics/Telecommunication
Bengal College of Engineering And Technology
Durgapur01.2018
12th - English
KHBHS
Jamui01.2014
10th - English
CBSE
Deoghar01.2011
Skills
Networking
Windows Server
Hardware
Linux
MCSA
Desktop support
Windows Administration
Exchange Administration
DNS
Certification
Vocational Training In BSNL
Hobbies
Table Tennis, Exploring and travelling new places, Watching Movies and Web Series.
Timeline
IT Support Specialist
WatchGuard Technologies
07.2023 - Current
System Engineer
Aapna infotech pvt ltd
12.2019 - 07.2023
Customer Service Associate
Amazon
10.2018 - 12.2019
B.Tech/B.E. - Electronics/Telecommunication
Bengal College of Engineering And Technology
12th - English
KHBHS
10th - English
CBSE