Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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Saurabh Kumar

IT Support Specialist
Greater Noida,UP

Summary

Dynamic IT professional with over 5.5 years of experience in system administration, network infrastructure, and Office 365 & cloud platforms. Combines strong communication skills with a commitment to seamless operations. Expertise in implementing and managing complex network infrastructures ensures efficient system administration across diverse platforms, enhancing organizational performance. Resourceful problem-solver dedicated to troubleshooting and resolving technical issues while consistently improving operational efficiency through a positive, end-user-focused approach. Detail-oriented and organized, thriving in fast-paced environments and actively supporting tailored IT deployment and management needs to drive company success.

Overview

7
7
years of professional experience
5
5
Certifications
2
2
Languages

Work History

IT Support Specialist

WatchGuard Technologies
Noida
07.2023 - Current
  • Administer and maintain network infrastructure, including firewalls, routers, and switches, ensuring high availability and security.
  • Manage Windows servers and Windows platform, overseeing updates, patching, configurations, LAN and WAN.
  • Develop and deploy automated solutions using PowerShell to streamline repetitive tasks and enhance efficiency.
  • Administer Linux-based systems for applications and services, ensuring optimal performance and security.
  • Provide advanced troubleshooting for network, hardware, and software issues, minimizing downtime and disruption.
  • Used ticketing systems to manage and process support actions and requests.
  • Implement and manage Endpoint Protection and Detection Response (EPDR) solutions, safeguarding against threats.

System Engineer

Aapna infotech pvt ltd
New Delhi
12.2019 - 07.2023
  • A System Engineer with more than 4 Years of professional experience specializing in Windows Systems/Server and Cloud technology
  • A proven track record of supporting large-scale system migrations and driving automation to reduce IT infrastructure costs
  • Adept at identifying innovative solutions to enhance organizational effectiveness
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.

Customer Service Associate

Amazon
Noida
10.2018 - 12.2019
  • Working as customer service associate at Amazon India
  • Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency
  • Identify and address customer needs with a goal of complete satisfaction
  • Strong communication skills, including active listening and clear articulation
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Education

B.Tech/B.E. - Electronics/Telecommunication

Bengal College of Engineering And Technology
Durgapur
01.2018

12th - English

KHBHS
Jamui
01.2014

10th - English

CBSE
Deoghar
01.2011

Skills

Networking

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Certification

Vocational Training In BSNL

Hobbies

Table Tennis, Exploring and travelling new places, Watching Movies and Web Series.

Timeline

IT Support Specialist

WatchGuard Technologies
07.2023 - Current

System Engineer

Aapna infotech pvt ltd
12.2019 - 07.2023

Customer Service Associate

Amazon
10.2018 - 12.2019

B.Tech/B.E. - Electronics/Telecommunication

Bengal College of Engineering And Technology

12th - English

KHBHS

10th - English

CBSE

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Saurabh KumarIT Support Specialist