Saurabh Kumar
New Delhi
Summary
IT professional with nearly 4 years of experience in Application Support, Production Support, and Quality Assurance. Expertise in managing L2 escalations, coordinating cross-functional teams, and ensuring optimal application performance. Proficient in end-to-end testing, bug identification, and log analysis, utilizing tools such as Zoho People, JIRA, MySQL, Tomcat, and JBoss. Focused on enhancing system reliability and optimizing support workflows to deliver superior user experiences.
Overview
3
3
years of professional experience
Work History
Associate
IMAGINE HEALTHFIN PRIVATE LIMITED
Delhi, India
05.2024 - Current
- Orchestrated resolution of escalated technical issues, accelerating response time by 25% through strategic coordination with development and operations teams.
- Engineered test cases and identified bugs, elevating application quality and reducing user-reported issues by 15%.
- Conducted a comprehensive analysis of system behavior and user journeys, enhancing user experience, and spearheading continuous improvement initiatives.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated with development teams to troubleshoot software problems.
- Managed and resolved support tickets using Zoho People, ensuring timely communication with stakeholders and reducing average ticket resolution time by 20%.
Software Support Engineer
Image Infosystems
New Delhi, Delhi
08.2022 - 05.2024
- Spearheaded deployment of web applications on JBoss and WildFly, boosting system reliability and performance by 40%.
- Enhanced support documentation, achieving a 50% increase in self-service resolutions for software issues.
- Conducted UAT testing with banks, facilitating seamless integration for 10+ CTS projects across diverse financial institutions.
- Engineered test cases and identified bugs, elevating application quality and reducing user-reported issues by 15%.
- Conducted comprehensive analysis of system behavior and user journeys, enhancing user experience and spearheading continuous improvement initiatives.
Education
Bachelor of Science - Computer Science(Information technology)
Manav Rachna International Institute of Research And Studies
08-2022
XIIth -
Saraswati Bal Mandir Senior Secondary School
Amar Colony05-2018
Xth -
Saraswati Bal Mandir Senior Secondary School
Mehrauli03-2016
Skills
Quality assurance and testing
Bug validation and identification
User acceptance testing support
Ticket resolution management
Troubleshooting and problem-solving skills
Sanity checks
Operating systems: Windows, Linux/Unix environments
Software configuration management practices
RDBMS: MySQL, Oracle Database, SQL expertise
Application servers: WildFly, JBoss, Tomcat knowledge
Database management using MySQL & phpMyAdmin
Executing SQL queries, joins, updates, inserts via phpMyAdmin
Data validation, backup & migration using phpMyAdmin
Export/Import tables & database handling
Monitoring tools Grafana
Social Links
linkedin http://linkedin.com/in/saurabh-kumar-ba3839184
Skills
- Project management with JIRA
- Deployment methodologies
- Technical support documentation
Timeline
Associate
IMAGINE HEALTHFIN PRIVATE LIMITED
05.2024 - Current
Software Support Engineer
Image Infosystems
08.2022 - 05.2024
XIIth -
Saraswati Bal Mandir Senior Secondary School
Bachelor of Science - Computer Science(Information technology)
Manav Rachna International Institute of Research And Studies
Xth -
Saraswati Bal Mandir Senior Secondary School