Saurabh Kumar Singh
Noida
Summary
Dynamic professional with extensive experience in customer support and business development, particularly at Cognizant. Demonstrated success in elevating customer satisfaction and spearheading lead generation initiatives. Proficient in Excel and skilled in relationship management, consistently delivering results that surpass expectations and promote growth.
Overview
8
8
years of professional experience
Work History
Senior Process Executive
ARTEMIS HEALTH CARE
gurugram
03.2020 - Current
- Managed health insurance documentation and claims for over 200 patients.
- Scheduled and optimized appointments for five physicians, enhancing daily workflow efficiency.
- Achieved 95% satisfaction through empathetic support and prompt issue resolution.
- Implemented lead generation strategies, boosting new patient registrations by 20%.
- Streamlined email communication processes, ensuring timely responses for international clients.
Senior Process Executive
Cognizant
gurugram
06.2019 - 03.2020
- Resolved customer queries for Twitter, specializing in account access and suspension issues.
- Delivered high-quality support, maintaining a customer satisfaction rating exceeding 95%.
- Managed Google Workspace billing process to ensure accurate transactions.
- Addressed voice process and chat inquiries to enhance overall support efficiency.
Business Development Manager
IndusInd Bank
gurugram
07.2018 - 07.2019
- Drove sales growth for current accounts, savings accounts, and credit card products.
- Acquired new business accounts through targeted marketing and relationship management.
- Developed strategies to expand customer base and enhance product penetration.
Senior Process Executive
Concentrix
gurugram
07.2017 - 06.2019
- Managed customer queries related to billing for Sprint (US Telecom) email processes.
- Ensured timely resolution of billing issues to maintain high customer satisfaction.
- Oversaw back office operations to support efficient query management.
Education
MBA/PGDM -
Integral University
Lucknow09.2025
B.Sc -
Dr Ram Manohar Lohia Avadh University
Faizabad11.2024
XIIth - English
Xth - English
Skills
- Customer support and service
- Business development
- Team management
- Lead generation
- Excel and VLOOKUP
- MIS and pivot tables
- Chat process management
- Customer relationship management
- Communication skills
Total Work Experience
7 Years 0 Month
Courses Certifications
- SQL - MySQL for Data Analytics and Business Intelligence
- Earned Recognition & Rewards (R&R) twice for exceptional performance and superior service delivery.
- Managed billing inquiries and support for Google Workspace, ensuring accurate transaction processing and timely issue resolution.
- Handled international voice and chat support, improving communication efficiency and customer engagement across diverse markets.
Timeline
Senior Process Executive
ARTEMIS HEALTH CARE
03.2020 - Current
Senior Process Executive
Cognizant
06.2019 - 03.2020
Business Development Manager
IndusInd Bank
07.2018 - 07.2019
Senior Process Executive
Concentrix
07.2017 - 06.2019
MBA/PGDM -
Integral University
B.Sc -
Dr Ram Manohar Lohia Avadh University