Saurabh Kushwaha

Cultivated a culture of collaboration within the team, enabling seamless execution of project deliverables at each stage of the engagement process.

Management Consulting.

• Collaborated with Analytics and AI functional leaders to support the development of a three-year organizational strategy highlighting the necessary organizational pivot.
• Developed a three-pillar comprehensive account growth strategy, enabling 15% year-over-year topline growth to expand the analytics service business with a global property and casualty insurer.
• Partner with cross-functional departments to efficiently establish contracts, manage P&L (greater than $2 million annual revenue), legal, compliance, risks, and change processes to align with the program’s strategic goals.
• Led 3+ process improvement initiatives across internal IT, travel and expense processes, and the client’s claims quality evaluation processes, resulting in a significant reduction in TAT (~20%).

Analytics Consulting.

• Legal Analytics – Reduced 5% audit expenses by segmenting appropriate firms for auditing through an XGB-based predictive model using data points like claims details, counsels, billing, statutes, expenses, etc.
• Distribution and Claims Analytics Transformation – Saved approximately 40% man-hours by transforming existing Excel-based reporting; assisted in decision-making around sales partner performance, claims operations, etc.
• Financial Planning & Analytics – Reduced planning, budgeting, and close cycle time (~10%) by identifying existing data challenges and designing future-state operating models for data availability and governance.
• Pricing Tool Development and Automation (Renter LOB) - Established an automation tool and led its adoption to generate policy quotes based on customers' risk, financial profile, and coverage requirements.
• Real estate portfolio rationalization – Optimized the organization’s real estate portfolio and reduced expenses by approximately $1.3 million annually; established capacity optimization models (MOOs) for the allocation of office spaces and maximization of ROI.
• Customer Experience - Enabled partner portal analytics to track key funnels, KPIs, CTR, bounce rate, unique page views, etc., thereby improving the partner's CSAT by 5%.

• Envisioned and Administered the development of Customer Web Application and facilitated digital adoption among sales professional
• Delivered 50+ Clickable Mockups (sign-up, landing page, dashboard, offerings modules etc.) for the application with approval on key designs 2 weeks before expected
• Designed and implemented complete process flow and controls for transforming physical cataloging to align with organizations digital transformation strategy

• Maintained infrastructure and applications, and provided support for the Claim Insurance Application, and triaged/resolved infrastructure issues to stabilize the system.
• Enhanced payment processing capability of a Claim Insurance Application by 23%, any increased cost implications, and performance drops in terms of response time, default rate, etc.
• Reduced the total code integration load time by 30% by developing the web modules for the code repository; enhancing team collaboration in a multi-tiered project.