Saurabh Mishra
Faridabad
Summary
Results-driven Deputy Manager with 10 years in accounts receivable, cash applications, and insurance operations. Led teams to implement automation initiatives, strengthen stakeholder relationships, and enhance operational controls. Achievements include driving process improvements within North American property and casualty insurance portfolios and leading compliance management efforts.
Overview
11
11
years of professional experience
Work History
Deputy Manager
Xceedance Consulting India Pvt. Ltd.
08.2019 - Current
- Promoted from Process Expert to Assistant Manager and subsequently to Deputy Manager based on performance and leadership contributions.
- Manage end-to-end Accounts Receivable operations for North American Property & Casualty Insurance clients.
- Lead a team of 11+ professionals, overseeing performance management, coaching, workload planning and stakeholder engagement.
- Drive collections, dispute resolution, suspense clearance, cash allocation, reconciliations and invoice processing.
- Manage executive-level interactions with clients, brokers, underwriters and onshore stakeholders.
- Lead process transitions, SOP development, SIPOC creation and governance activities.
- Own KPI/KPA reporting, Aging, Over-90 analysis, AHT tracking and operational dashboards.
- Support audits, SOX controls, compliance requirements and risk mitigation initiatives.
- Partner with technology teams for application enhancements, defect management and UAT testing.
Process Developer
Genpact India Pvt. Ltd.
01.2018 - 08.2019
- Managed collections, cash application and invoicing activities for insurance portfolios.
- Handled broker and underwriter queries while improving collection effectiveness.
- Successfully transitioned processes for new US-based clients.
Analyst / Senior Analyst
Xceedance Infotech Pvt. Ltd.
05.2015 - 01.2018
- Managed month-end reporting and reconciliations to ensure accuracy in financial dashboards.
- Led training and quality reviews to enhance team performance and streamline escalation management.
- Identified and executed automation opportunities to optimize processes and reduce manual effort.
Education
Bachelor of Business Administration -
Guru Gobind Singh Indraprastha University
01-2013
Skills
- Receivables management
- Cash applications
- Invoice reconciliation
- KPI reporting
- SOX compliance
- Process automation
- UAT testing
- Reporting dashboards
- Process documentation
- Microsoft Excel (advanced)
- Microsoft Word
- PowerPoint
- Mainframe tools
- Team leadership
- Stakeholder management
Accomplishments
- Automated collection payment chaser through ARMS application.
- Implemented auto-closure offset functionality reducing manual intervention.
- Automated cash application processes for selected brokers.
- Automated Statement of Account (SOA) issuance process.
- Achieved approximately 90% automation in invoice processing.
- Automated disbursement workflow.
- Reduced monthly reporting effort from 2 hours to 15 minutes.
Children
- Daughter, 3.5 years
- Son, 6 months
Pet
Dog, 5 years
Personal Information
Marital Status: Married
Hobbies and Interests
- Cooking
- Sketching
- Travelling
Certifications Training
- Intro 320 Certification
- Advanced Excel Workshops
- Email Etiquette Training
- MS Access Coding & Design Workshops
Awards Recognition
- Mr. Dependable / Best Performer – Multiple occasions.
- Shining Star (Best Joiner) Award.
- Client DIP Awards for exceptional performance.
- Recognized for process excellence, stakeholder management and leadership.
Timeline
Deputy Manager
Xceedance Consulting India Pvt. Ltd.
08.2019 - Current
Process Developer
Genpact India Pvt. Ltd.
01.2018 - 08.2019
Analyst / Senior Analyst
Xceedance Infotech Pvt. Ltd.
05.2015 - 01.2018
Bachelor of Business Administration -
Guru Gobind Singh Indraprastha University