Saurabh Pal
Shahjahanpur
Summary
Dynamic Supervisor with extensive experience at Flipkart, excelling in team leadership and employee training. Proven track record in enhancing customer service standards and optimizing operational efficiency. Skilled in project management and data analytics, successfully directed a team of 15, fostering a motivated workforce and achieving significant improvements in service quality.
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
1
1
year of post-secondary education
1
1
Certification
Work History
Team Leader
Flipkart
04.2025 - Current
- Supervised daily operations of team members to ensure smooth workflow.
- Trained new staff on company policies and operational procedures.
- Coordinated with departments to resolve customer issues effectively.
- Supported team members in achieving their individual targets and responsibilities.
Education
Bachelor of Science -
06.2024 - 09.2025
Skills
- Team leadership
- Employee training
- Project management
- Customer service
- Staff development
- Human resources management
- Employee motivation
- Public speaking
- [Software] experience
- Schedule development
- Staff management
- Data analytics
- Contract management
Languages
Hindi
First Language
Hindi
Intermediate (B1)
B1
Certification
- Thanks for team
Timeline
Team Leader - Flipkart
04.2025 - Current
Krishna Group of Institutions - Bachelor of Science,
06.2024 - 09.2025
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