SAURABH PRATAP SINGH
Gurgaon
Summary
Efficient professional in financial client services, known for high productivity and ability to complete tasks swiftly and accurately. Specialize in account setup, customer verification processes, and compliance adherence. Excel in communication, problem-solving, and organizational skills, ensuring seamless operations and exceptional client experiences.
Overview
8
8
years of professional experience
Work History
PBA SENIOR MANAGER (DY BRANCH MANAGER))
HDFC BANK LTD
GURGAON
03.2024 - Current
- Created strategic financial solutions to suit individualized client needs.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Researched customer inquiries and reported findings in a timely manner.
- Executed wire transfers of funds in compliance with banking best practices.
- Ensured all audit work is conducted in accordance with established professional standards and guidelines.
- Conducted anti-money laundering reviews and investigations of high risk customers and transactions.
Branch Operation Manager-M3
Kotak Mahindra Bank
GURGAON
07.2022 - 02.2024
- Self-Motivated, Mindful Manager with adaptability to meet changing operational needs.
- Energetic, Resourceful professional, Team leadership, excellent sales abilities and customer service skills.
- Main Objective to secure a challenging position in a reputable organization to expand my learnings, knowledge and skills, while making a significant contribution to the success of the company.
Deputy Branch Manager
ICICI BANK LTD
NEW DELHI
11.2019 - 06.2022
- Responsible for daily operations and customer service standards of full service branch office covering all aspects as follows branch operations, lending, customer service, security and safety in accordance with the bank’s guidelines.
- Lead generation across liability, asset and fee products.
- Major activates and Principle accountabilities as follows Sales & business development, Customer service, Compliance & risk management, Branch Profitability, Brand administration and capability building & manpower management.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- A good leader quality to lead a team.
Branch Business Manager
ICICI BANK LTD
11.2018 - 10.2019
- Customer on boarding soon the account get active (SES CA).
- Bringing customers at the digital platforms so they can work more easily and effectively one tip – one hand.
- Generating more leads on basis of data and from the existing customer on basis of relationship and good will.
- Generating leads of BLG, Other sister concern account opening and many other products as follows LAP, LC, BG and Trade.
Solution Manager
ICICI BANK LTD
06.2017 - 10.2018
- To ensure stability of income from existing set of clients and explore avenues for new income generation from existing as well as new clients.
- Achieving individual targets and growing account profitability, while maintaining a high service standard and compliance.
- Add value to the client and stay ahead of the competition by structuring and implementing innovative deals in working capital and term loan.
- Acquire new SME clients for the bank, Maintaining number of current account balance and increasing book growth.
Education
MBA - Marketing & HR
AIMIT (St.Aloysius Institute Of Management And Technology)
Mangluru, Karnataka01.2017
BCA -
JNVU (Jai Narayan Vyas University)
Jodhpur, Rajasthan01.2014
Associate of Science -
MAHATAMA GANDHI INTER COLLEGE SENIOR SECONDARY
Gorakhpur, Uttar Pradesh01.2011
High School -
SARASWATI VIDYA MANDIR
Gorakhpur, Uttar Pradesh01.2009
Skills
- Leadership
- Financial analysis
- Risk assessment
- Regulatory compliance
- Sales strategies
- Client onboarding
- Lead generation
- Operational efficiency
- Problem solving
- Anti-money laundering
- Cross-selling
- Marketing campaigns
- Financial strategy management
- Branch operations
- Revenue generation
- Records maintenance
- Wealth management
- Cash handling
- Multi-tasking
- Time management
- MS Excel
- Fraud prevention
Accomplishments
- Reorganized something to make it work better
- Identified a problem and solved it.
- Been complimented by my supervisors and co-workers.
- Increased revenue and sales for the company.
- Contributed to good customer service.
- Won debates and fest for colleges.
References
When needed or Required
Personal Information
Hobbies: Playing cricket, Traveling, Enacting, Nature person, Social person
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
PBA SENIOR MANAGER (DY BRANCH MANAGER))
HDFC BANK LTD
03.2024 - Current
Branch Operation Manager-M3
Kotak Mahindra Bank
07.2022 - 02.2024
Deputy Branch Manager
ICICI BANK LTD
11.2019 - 06.2022
Branch Business Manager
ICICI BANK LTD
11.2018 - 10.2019
Solution Manager
ICICI BANK LTD
06.2017 - 10.2018
MBA - Marketing & HR
AIMIT (St.Aloysius Institute Of Management And Technology)
BCA -
JNVU (Jai Narayan Vyas University)
Associate of Science -
MAHATAMA GANDHI INTER COLLEGE SENIOR SECONDARY
High School -
SARASWATI VIDYA MANDIR
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