Open To Work
SAURABH RAJ SINGH
Bengaluru
Summary
Dynamic Team Leader with expertise in lending life cycle management at Tata Consultancy Services, driving process optimization initiatives that enhanced operational efficiency. Proven ability in data analysis and client relationship building, successfully reducing processing time by 20% through innovative project management and fostering collaboration across departments.
Overview
12
12
years of professional experience
Work History
Team Leader
Tata Consultancy Services (TCS)
Bangalore
06.2021 - Current
- Managed daily operations in Image Fulfillment and lending operations, overseeing tasks such as bilateral loans, syndicated loans, and collateral management.
- Led capacity planning and queue management, ensuring efficient task allocation and smooth workflow across departments.
- Developed and implemented process optimization initiatives to improve operational efficiency, reduce costs, and enhance productivity across key functions.
- Conducted internal audits to ensure compliance with operational and regulatory standards, identifying gaps and implementing corrective actions.
- Collaborated with cross-functional teams to identify operational bottlenecks and designed strategies for process improvements that enhanced service delivery and reduced turnaround time.
- Led client-facing meetings to review performance metrics, provide updates, and resolve client issues, ensuring strong relationship management.
- Process Optimization Project: Spearheaded the implementation of a new system to automate loan tracking, which reduced processing time by 20%.
- Capacity Management Project: Introduced a new queuing system for managing service requests, improving efficiency during high-demand periods.
Team Leader
Royal Bank of Scotland India Pvt. Ltd.
Chennai
03.2014 - 08.2020
- Managed trade finance operations, including processing Letters of Credit and other trade-related financial instruments, ensuring timely and accurate execution.
- Supervised a team handling loan servicing, drawdowns, rollovers, and fee collections, ensuring compliance with internal processes and regulatory standards.
- Conducted data analysis on financial performance metrics, identifying trends and providing actionable insights to senior management for decision-making.
- Coordinated cross-departmental collaboration between operations, risk management, and client services to ensure seamless execution of financial transactions.
- Developed and maintained SOPs for loan servicing and trade finance processes, ensuring consistent and efficient procedures.
- Monitored performance against SLAs, taking corrective actions as necessary to ensure the service delivery met client expectations.
- Delivered performance appraisals and coached team members to enhance skills and achieve operational goals.
- Key Projects Handled:
- Loan Servicing Enhancement Project: Led a project to revamp the loan servicing process, which resulted in reducing operational delays and improving accuracy by implementing a new workflow system.
- Trade Finance System Upgrade: Managed the upgrade of the trade finance platform, coordinating with IT and internal teams to ensure smooth system integration and minimal disruption.
Education
MBA - Finance & HR
SRM University Institute of Business Management
Chennai, India01.2013
Bachelor of Computer Applications (BCA) -
Christian Eminent Academy
Indore, India01.2010
Skills
- Lending life cycle management
- Loan IQ system expertise
- Risk management and compliance
- Financial operations management
- Financial reporting
- Process optimization
- Data analysis
- Data analysis and reporting
- Project management tools
- Program management
- Service delivery
- Leadership and team management
- Client relationship building
- Collaboration and teamwork
- Problem solving and critical thinking
- Adaptability and flexibility
- Time management and organization
- Communication and interpersonal skills
- Risk and liability management
Interests
- Inclusive Team Leadership & Culture Building
- Stakeholder Communication & Partnership Development
- Cross-cultural collaboration
Languages
- Hindi
- English, Fluent
- Hindi, Native
Other Key Skills
- Capacity Planning & Queue Management
- SLA Management & Service Delivery
- Trade Finance & Letters of Credit
- Project Management Tools (e.g., MS Project, JIRA)
- Financial & Operational Data Analysis (Excel, Power BI)
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
₹45000/yr - ₹200000/yrTimeline
Team Leader
Tata Consultancy Services (TCS)
06.2021 - Current
Team Leader
Royal Bank of Scotland India Pvt. Ltd.
03.2014 - 08.2020
MBA - Finance & HR
SRM University Institute of Business Management
Bachelor of Computer Applications (BCA) -
Christian Eminent Academy