Operating Systems – Linux (Red Hat Linux 5 to 8, CentOS, SUSE, Oracle Linux), Solaris (10 & 11), IBM AIX (53, 61, 71,72) & HP-UX; Microsoft Windows, Mac
SAURABH RELIA
System Administrator
Delhi,DL
Summary
IT Professional proficient in Administration of Oracle Databases, Operating Systems, Virtualization Solutions, Siebel CRM, Oracle Apps & Cloud Resources. Keen to pursue a DBA, System Administrator, DevOps/IT Infrastructure, Service Delivery, Project Management, Development, Testing or Support based role. Used to working closely with multiple teams as a team player to ensure the business drives forward. I am open to relocation anywhere and flexible to work in shifts with willingness to explore and learn new areas/technologies.
Overview
3
3
Languages
1
1
Certification
10
10
years of post-secondary education
18
18
years of professional experience
Work History
System Administrator (Principal Business Implementation Analyst)
Oracle India
Noida, Delhi NCR
05.2007 - 09.2020
- Identified issues, analyzed information and provided solutions to problems whilst working as Senior System Administrator & DBA for Customer Environment Labs (CEL) - a dedicated 'Support Operations' team that provided hardware and software resources for the entire Oracle Global Customer Support base.
- Worked as Siebel CRM System Administrator doing Siebel Server Installs, Upgrades, Administration, Performance monitoring, Security Checks, Backup & Recovery Operations.
- Conducted Database Administration (DBA) tasks on diverse range of databases. Primarily worked on Oracle databases. Showed expertise in installation, administration, upgrades, troubleshooting , pro-active monitoring, backup, restore/recovery and performance tuning in databases including RAC instances.
- Performed System Administration functions including performance monitoring and troubleshooting across various platforms supported by Siebel.
- Upgraded 500+ physical servers (Solaris, Linux & AIX) in multiple locations to the latest Technology Level, Service Pack or Security Release to ensure that the business is not placed at risk to any exposed vulnerabilities.
- Utilized functionality of Storage Appliances (NAS/SAN) to create, configure and monitor numerous iSCSI/NFS filesystems used within the infrastructure to maximize storage capabilities.
- Built new environments using a wide range of visualization technologies ranging from SUN LDOMS, OVM, VMWare, VirtualBox, IBM LPARS (Power VM) allowing growing user base to provision a large number of environments over various operating systems and technologies encompassing the Oracle software product line. These environments were utilized to replicate and resolve customer issues in a timely manner..
- Delivered a new virtualization application rolling out to 5000+ employees worldwide. Ensured key features and fundamental requirements were included within the required specification. Worked closely with the development team and key stakeholders of the project, completed QA and UAT and followed through to production.
- Migrated servers from one virtualization technology to another whilst keeping downtime to an absolute minimum.
- Supported Data Center Engineers for Physical Infrastructure moves from one location to another and to reduce downtime.
- Assisted and Trained Team-mates & engineers in other teams.
- Promoted in Feb 2009 to Senior Siebel DBA and Principal Business Implementation Analyst in Oct 2013
- Cleared Red Hat Certified Engineer (RHCE) version 5 Certification Exam in Feb 2010.
- Demonstrated respect, friendliness and willingness to help wherever needed whilst achieving goals through effective task prioritization and great work ethic.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Ensured all projects were completed on time.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving issue by delivering exceptional level of service to each customer by listening to concerns and answering questions.
Software Engineer
Accenture (C2H from Spectraforce)
Chennai, Tamil Nadu
03.2007 - 04.2007
- Supported Siebel Developers as Technical Architecture Software Engineer to support development of a Siebel application for a major Telecom service provider in Australia.
System Administrator (Senior Officer)
GENPACT
Gurugram, Delhi NCR
07.2002 - 03.2007
- Worked on a Green field Siebel CRM Implementation project which included Opportunity management, work transfer, billing, pricing and Account management.
- Worked closely with contract hires and other employees to provide Siebel Administration support.
- Administered Databases to manage users & backups.
- Worked closely with Sales Professional of GE to help them with functional and technical issues within Siebel Sales Application.
- Conducted personal and group training sessions for Siebel users and support engineers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provided technical support for in-house built Java based application – Web Based Billing System.
- Created spreadsheets using Microsoft Excel,SQL, MS Access and VBA for Excel for daily, weekly and monthly reporting.
- Conducted BCP/DRP preparedness activities.
- Provided Level 1 Desktop Support to the teams.
- Provided customer service to fleet car drivers of GE Commercial Finance Fleet Services (erstwhile AVIS) in UK
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement to implement LEAN & achieve 6-Sigma Quality.
- Exceeded goals through effective task prioritization and great work ethic.
- Promoted in Dec 2004 & Feb 2005.
Education
M.C.A (Distance Learning) - Computer Applications
Punjab Technical University
Punjab 09.2004 - 09.2005
M.Sc. (Distance Learning) - IT
Punjab Technical University
Punjab 09.2002 - 09.2004
B.Sc. - Science
Kirori Mal College, Delhi University
Delhi 04.1999 - 04.2002
GNIIT - IT Diploma - IT
NIIT
Delhi 04.1999 - 04.2002
Data Science & AI - Pursuing - Data Science & AI
Web & 360DigiTMG
Online 09.2020 - Current
Skills
Systems administration
Software
Databases - Oracle DB Standalone & RAC (19c, 18c, 12c, 11g, 10g, 9i), MS SQL Server, IBM DB2 UDB
Virtualization – SPARC VM (LDOM), OVM, VMWare, IBM PowerVM (LPAR), VirtualBox, MSVS
CRM – Siebel CRM
Practices & Frameworks – ITIL v4, Scrum
Cloud Technologies – AWS, OCI
Data Science & AI
Other Skills - Oracle Apps DBA
Certification
ITIL v4 Foundation
Timeline
ITIL v4 Foundation
04-2021
Data Science & AI - Pursuing - Data Science & AI
Web & 360DigiTMG
09.2020 - Current
System Administrator (Principal Business Implementation Analyst)
Oracle India
05.2007 - 09.2020
Software Engineer
Accenture (C2H from Spectraforce)
03.2007 - 04.2007
M.C.A (Distance Learning) - Computer Applications
Punjab Technical University
09.2004 - 09.2005
M.Sc. (Distance Learning) - IT
Punjab Technical University
09.2002 - 09.2004
System Administrator (Senior Officer)
GENPACT
07.2002 - 03.2007
B.Sc. - Science
Kirori Mal College, Delhi University
04.1999 - 04.2002
GNIIT - IT Diploma - IT
NIIT
04.1999 - 04.2002
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