Saurabh Sarkar
Summary
Seasoned Regional Head Service Trainer with over 22 years of mechanical engineering experience, holding both B-Tech and Diploma qualifications. Known for elevating training programs and driving operational excellence across multiple regions. Proven expertise in enhancing team performance and fostering business growth. Actively seeking a position where my extensive background in training and technical skills can be utilized to advance business objectives and support team development.
Overview
18
18
years of professional experience
Work History
Regional Head Service Trainer
LG Electronics India Private Limited
Kolkata
09.2023 - Current
- Aligned regional objectives with overarching organizational goals to ensure comprehensive success across all areas of operation.
- Improved regional performance by implementing strategic sales initiatives and effective team management.
- Led training initiatives for Branch Trainers and Master Engineers, significantly enhancing technical and managerial skills across the organization.
- Directed comprehensive interviews and onboarding processes for new employees, aligning team capabilities with strategic goals.
- Developed and implemented customized training programs for Field Engineers, improving technical proficiency and adherence to company standards.
- Conducted technical audits and managed field escalations in accordance with company KPIs, ensuring high-quality customer service and operational compliance.
- Oversaw the development of 'Star Engineers' for quarterly internal promotions, fostering professional growth and internal talent retention.
- Managed regional training operations across major Eastern cities, enhancing training delivery and effectiveness through 'Train the Trainer' programs.
Regional Head Service Trainer
Panasonic Life Solution India Private Limited
Kolkata
07.2022 - 08.2023
- Aligned regional objectives with overarching organizational goals to ensure comprehensive success across all areas of operation.
- Improved regional performance by implementing strategic sales initiatives and effective team management.
- Conducted comprehensive training for Field Engineers across the company, ensuring adherence to technical standards and enhancing operational efficiency.
- Led quality assurance and training programs for Area and Branch Managers, focusing on standardizing service excellence and leadership capabilities.
- Managed technical field audits and critical escalation visits in line with company KPIs, significantly improving resolution efficiency and customer satisfaction.
- Directed regional training initiatives, covering major cities such as Kolkata and Guwahati, and spearheaded 'Train the Trainer' programs to elevate instructional quality.
Regional Trainer
Samsung
Kolkata
01.2014 - 12.2019
- Delivered comprehensive technical training to all registered Field Engineers, enhancing skill sets and ensuring compliance with industry standards.
- Provided essential technical support to branches, improving system reliability and operational efficiency.
- Conducted detailed technical field audits to enforce adherence to company policies and maintain high-quality engineering practices.
- Oversaw the development and readiness of Master Engineers for internal promotions each quarter, fostering professional growth and retention.
- Led regional 'Train the Trainer' programs, standardizing training procedures and boosting instructional quality across multiple cities including Kolkata, Bhubaneswar, and Guwahati.
Area Service Manager
Videocon Industries Ltd
Kolkata
01.2011 - 12.2013
- Managed operations across four states (Asansol, Durgapur, Bankura, Purulia), overseeing all aspects of consumer electronics and home appliance services including AC units, refrigerators, washing machines, microwave ovens, and water purifiers.
- Directed and coordinated activities of 26 service centers across the four districts, ensuring consistent service delivery and high customer satisfaction.
- Implemented standardized processes and training protocols to optimize service quality and operational efficiency across multiple locations.
- Developed strategic initiatives to enhance service delivery and customer engagement, resulting in improved service metrics and customer retention.
- Conducted comprehensive audits and performance reviews to monitor service standards and implement improvements in line with organizational objectives.
Regional Trainer
Tata Sky Ltd
Kolkata
01.2006 - 10.2010
- Implemented quality and standardized training for field engineers to ensure uniform skill development and compliance.
- Conducted regular technical audits to enforce adherence to company policies and maintain high engineering standards.
- Facilitated quarterly internal promotions for Master Engineers, enhancing professional growth and retention.
- Managed critical field escalations efficiently, achieving company KPIs for customer service excellence.
- Directed training programs across major Eastern cities, ensuring consistency and high quality of training delivery.
Education
Bachelor of Technology - Mechanical Engineering
Satyam Institute For Management Technology
Kolkata, India07.2015
No Degree - Refrigeration And AC Mechanic
National Institute of Open Schooling
Kolkata, India07.2003
No Degree - Refrigeration And Air Condition
Refrigeration And AC Mechanic
Kolkata, India07.2002
Skills
- Training and Development
- Team Management
- Operations Management
- Innovation and Creativity
- Human Resources Management
- Staff Training and Development
- Public Speaking
- Meetings and presentations
- Team Leadership
Languages
English
Advanced (C1)
Timeline
Regional Head Service Trainer
LG Electronics India Private Limited
09.2023 - Current
Regional Head Service Trainer
Panasonic Life Solution India Private Limited
07.2022 - 08.2023
Regional Trainer
Samsung
01.2014 - 12.2019
Area Service Manager
Videocon Industries Ltd
01.2011 - 12.2013
Regional Trainer
Tata Sky Ltd
01.2006 - 10.2010
Bachelor of Technology - Mechanical Engineering
Satyam Institute For Management Technology
No Degree - Refrigeration And AC Mechanic
National Institute of Open Schooling
No Degree - Refrigeration And Air Condition
Refrigeration And AC Mechanic