TANISHA SHAH

Dynamic professional with a strong background in Sales and Operations, holding an MBA in Finance & Marketing and a BBA in Finance. Proven track record of driving sales growth, ensuring timely payment collections, and enhancing operational efficiency. Experienced in resolving customer issues, optimizing processes, and cultivating strong relationships with clients and cross-functional teams. Dedicated to supporting business success through streamlined operations and effective financial management.

• Lead all the planning cycles (Program Execution, Sales Conversion, Course counseling, etc) with a high level of accuracy and thorough knowledge of the program dynamics in collaboration with the business at the individual account level.
• As a collection Analyst involved in end-to-end collections process by examining outstanding invoices, customer payment plans, payment history, and credit balances & coordinating with the order management and sales team to ensure timely payment of invoices.
• Handle queries relating to ad-hoc payment receipts, account reconciliation, invoice TAT, payment deviations, intercompany netting activities, and duplicate invoices by setting up calls, emails and establishing the right POC to ensure closure of pending invoices.
• Periodically review Customer’s statement of account (SOA), identify credit invoices, unallocated receipts, overdue invoices, Uninvoiced POs, etc. to arrive at the actual pending payments.
• Analyze and post financial transaction data to respective invoices by verifying, classifying, computing, and analyzing to quickly track unpaid invoices and follow up on pending payments.
• Implemented box sales strategy to qualify sales by providing detailed information to help choose suitable courses, program benefits, and course counseling sessions and achieved 1 crore of revenue in a span of 12 months.
• Lead business development activities by identifying sales opportunities and nurturing leads using the established network, personalized emails, Telephonic calls, prospecting customers, and having a record of maintaining a conversion ratio @ 2:3.
• Evaluate the performance of program counselors by accompanying personnel on significant sales calls, and meetings to assess if the counselors are acquainted with the required sales skills, and knowledge of executive programs offered to perform sales functions.

• CRM, Salesforce, Leadsquared, Avaya CMS Supervisor/Genesys

• Team Excellence Award, Q1 FY 2024-2025, Awarded for outstanding team performance and high impact contribution that significantly advanced business objective.
• Team Excellence Award, Q3 FY 2022-2023, Recognised for leading high performing team and delivering exceptional results that contributed to the business's during the quarter.