Saurabh Suman

Development Team Lead

Project: GO2-CSES
Client: Google | Software & Hi-Tech
Duration: March 2025 – Present (4 Months)

Project Details:
GO2-CSES is a global customer case management system developed to optimize customer interactions across various channels, including phone, email, and chat, for all Google products. The platform enhances customer support effectiveness and efficiency by providing a high-caliber, user-friendly interface for customer interaction teams.

Key Responsibilities:

• Directed and coordinated the efforts of a multidisciplinary team, including Quality Assurance (QAs), Business Analysts (BAs), and Software Engineers (SWEs), across multiple streams to deliver consistent, high-quality results.
• Acted as a primary communication channel with customers, delivering regular monthly and quarterly reports to provide project updates and align expectations.
• Contributed to the continuous improvement and evolution of the Cases platform by optimizing the codebase and introducing new functionalities.
• Designed and implemented new application features that enabled seamless integration between customer service agents and the platform, improving overall user experience.
• Developed and enhanced rules for the Rule Service to bolster system efficiency and streamline workflow processes.
• Analyzed and diagnosed complex technical issues, ensuring swift resolution to mitigate their impact on Cases agents.
• Improved test coverage by implementing automated tests for system rules, enhancing system reliability and reducing manual effort.

Tools & Technologies Used:
Spring Boot, Java 11, PostgreSQL, Postman, Grafana, Jenkins, Bitbucket, Elastic Stack, Intellij IDEA, Podman, SonarLint, Argo CD

Key Developer

Project: TVH-PDAT (Parts Data)
Client: TVH | Retail & Distribution
Duration: August 2023 – September 2024 (1 Year 2 Months)

Project Details:
Parts Data is a scalable system designed to decouple item master data from legacy systems, ensuring reliable, read-only access across enterprise components. This solution focused on modernizing core data services, improving scalability, and streamlining operations.

Key Responsibilities:

• Collaborated closely with Business Analysts to interpret and translate business requirements into technical solutions, contributing to improved technical outcomes and clarity in project goals.
• Designed and implemented a new Item Master Data Model based on microservices architecture, successfully decoupling it from the legacy LINK system. The solution reduced data redundancy, optimized indexing strategies, and enhanced system performance.
• Developed event-driven communication models using Kafka to ensure reliable and traceable data propagation across enterprise components.
• Delivered value by building new system features while addressing critical bugs to ensure optimal system performance and reliability.
• Played a pivotal role in deployment and release management, ensuring seamless system updates and minimizing downtime.
• Developed and evaluated solution options to build consensus and drive quality solutions.
• Determined and implemented innovative and industry best practices using modern designs and tools.
• Conducted thorough code reviews to enforce adherence to coding best practices, maintaining high code quality and system scalability.
• Enhanced system observability and performance by designing dashboards and monitoring tools, enabling proactive issue identification and resolution.
• Partnered with cross-functional teams, including Data Architects, DevOps, and QA teams, to ensure synchronized integration and adherence to enterprise standards.

Tools & Technologies Used:
Spring MVC, Spring Boot, Java 11, Postman, Kafka, Spring Batch, Podman, Jenkins, GitLab, Grafana, PostgreSQL, Elastic Stack

Key Developer

Project: ATLS-DEV (JIRA Application | Engineering Services)
Client: Atlassian | Software & Hi-Tech
Duration: November 2022 – May 2023 (7 Months)

Project Details:
Contributed to the Classic Board and Backlog (CBB) module of Atlassian's JIRA application , a leading agile project management tool supporting methodologies such as Scrum and Kanban.

Key Responsibilities:

• Actively resolved escalations, including Daily Operational Support (DOS) queries, assisting blocked JIRA users by analyzing application logs, debugging past tickets, and referencing Confluence documentation.
• Led efforts during High-Operational Tasks (HOT) incidents affecting multiple users, analyzing observability metrics, Splunk logs, and recent pull requests to ensure timely resolution.
• Executed Post-Incident Review (PIR) action items to prevent recurrence of critical incidents, contributing to system stability and reliability.
• Served as the dedicated on-call resource in a rotational capacity, promptly addressing technical queries and resolving blockers for global teams using the CBB module.
• Participated in cross-functional activities, such as:Conducting Blitz functional testing of CBB modules.
  Testing the new JIRA interface to ensure seamless integration.
  Writing integration tests using Pollinators for advanced system reliability.

Tools & Technologies Used:
Java 11, Spring Boot, WebWork, SQL, PostgreSQL, Splunk, Postman, IntelliJ IDEA, Bitbucket, JIRA, Confluence

Module Lead
June 2020 – July 2022 (2 Years 2 Months)

Client: Confidential

Project: E4P

• A scalable and reliable web application used by medical institutions across the USA to streamline their student selection process, enabling functionalities such as setup, filtering, scheduling, interviewing, and ranking applicants.
• Instrumental in replacing an outdated system with a modern, microservices-based architecture, ensuring improved scalability, reliability, and flexibility.

Responsibilities:

• Led the design, development, and delivery of key web service components and user interfaces, utilizing the latest in web technologies to deliver high-quality, scalable solutions.
• Directed all stages of the software development life cycle (SDLC), including requirements gathering, system architecture and design, implementation, delivery, and post-production maintenance.
• Oversaw the design and development of applications leveraging cutting-edge technologies—including Spring Boot, Java 8, Mockito, JUnit , and AWS —to ensure exceptional performance and adaptability.
• Identified and implemented process optimizations, improving operational efficiency while significantly reducing manual effort and overall costs.
• Delivered technical solutions adhering to established coding standards, design patterns, and best practices resulting in highly maintainable and reliable applications.
• Authored comprehensive project documentation, ensuring transparency in technical deliverables and facilitating ongoing collaboration with stakeholders and team members.
• Coordinated cross-functional teams, proactively troubleshooting and resolving critical technical challenges to mitigate risks and ensure timely project delivery.

Tools & Technologies Used:
Spring MVC, Spring Data JPA, Spring Boot, Spring, REST API, Spring Security, Mockito, JUnit 5, Microservices Design Patterns, Java 8, Amazon Web Services (AWS), Postman, Jira, GitHub, Docker, Docker Registry, Bitbucket Pipelines, Bitbucket, PostgreSQL, Oracle RDBMS

Team Composition:

• Development Team: 3 Members
• Quality Assurance Team: 2 Members

Developer

Project: DPW Mawani
Client: Leading Dubai Shipping Client
Duration: January 2019 – March 2020 (1 Year 3 Months)

Project Overview:
DPW Mawani is an extensive shipping and port operations product that provides functionalities like goods shipping, vessel handling, and port activities management. The product comprises 20 REST APIs offering services such as berth booking, vessel management, and operational workflows for seamless port operations.

Key Contributions and Learnings:

• Gained hands-on experience in microservices architecture by developing web service components and interfaces using Spring Boot, Spring Cloud , and modern web technologies.
• Contributed to the design and development phases of the project utilizing technologies like Java 8, Mockito, JUnit, Gradle , and Spring Cloud Config for building highly scalable and efficient microservices.
• Followed technical documentation and coding standards to implement reliable solutions that addressed client requirements.
• Enhanced knowledge of advanced Spring Cloud modules, such as Spring Cloud Sleuth, Spring Cloud Gateway, Spring Cloud OpenFeign , and Spring Cloud Security , thereby improving the reliability and observability of APIs.
• Strengthened debugging and collaboration skills by resolving technical issues in coordination with cross-functional teams.
• Documented project aspects to ensure transparency and alignment with client expectations.

Tools & Technologies:
Spring Boot, Spring Cloud Sleuth, Spring Cloud Security, Spring Cloud OpenFeign, Spring Cloud Gateway, Spring Cloud Config, JUnit 5, Java 8, Gradle, Postman, SwaggerHub, Apache Tomcat, MySQL, Eclipse

Development Lead

Project: CVoyages
Client: Leading Shipping Client
Duration: July 2017 – January 2019 (1 Year 7 Months)

Project Overview:
CVoyages is a web application designed to manage and create shipping voyages. It involves upstream data feeds (queue-based XML inputs) and downstream processing (Spring Batch jobs). The system automates voyage creation and modification using real-time service and voyage information, contributing to streamlined operations for the shipping company.

Key Responsibilities:

• Led Backend Development: Directed the development of APIs and backend components using Spring MVC and modern web technologies, ensuring on-time delivery of robust features.
• Architectural Expertise: Actively contributed to the entire software development life cycle, from gathering requirements to delivering and maintaining the application.
• Backend Leadership: Worked as the backend technical lead, specializing in the design and development of functionalities using Spring Batch, Java 7, JMS , and Oracle RDBMS for efficient data integration between upstream and downstream systems.
• Solution Implementation: Delivered solutions as per the technical specifications while adhering to industry-standard coding practices, ensuring the application was reliable, scalable, and easy to maintain.
• Collaboration and Documentation: Authored project documentation and coordinated with cross-functional teams to resolve technical challenges, ensuring smooth system functionality.

Tools & Technologies:
Spring MVC, Spring Boot, Spring Batch, JMS, JUnit 4, Oracle Coherence, Java 7, HTML, CSS, Apache Tomcat, MySQL, Eclipse, Jenkins, Apache JMeter, PL/SQL, Oracle RDBMS

Developer

Project: Digital Strategies and Solution Web Development – Centralized Registration Portal
Client: Leading Insurance Client
Duration: January 2016 – July 2017 (1 Year 7 Months)

Project Overview:
Developed a centralized registration portal for a leading insurance client, streamlining user onboarding and improving operational efficiency.

Key Responsibilities:

• Designed and developed web applications using Java 6 , Struts Framework , Hibernate , and Tomcat 7 , ensuring system reliability and scalability.
• Coordinated closely with clients during requirement gathering sessions, ensuring alignment with business goals and objectives.
• Contributed to successful production releases by coordinating tasks, resolving blockers, and adhering to project timelines.
• Collaborated effectively with stakeholders to address complex issues, supporting business success and customer satisfaction.

Achievements:

• Increased customer satisfaction by resolving technical issues promptly and delivering an exceptional service experience consistently.
• Established strong relationships with key stakeholders, facilitating seamless communication and collaboration across teams.
• Used efficient project management tools to streamline task coordination and enhance team productivity.

Tools & Technologies:
Java 6, JUnit, Struts Framework, Hibernate, Maven, Tomcat 7, TortoiseSVN, Oracle WebLogic Server, Sonar, IBM Rational Application Developer, Oracle RDBMS

Module Lead

Project: IFP Application
Client: Leading Insurance Client
Duration: September 2014 – December 2015 (1 Year 4 Months)

Project Overview:
Developed an internal web application to manage and track policy-related customer complaints, enabling improved customer experience and operational efficiency.

Key Responsibilities:

• Designed and developed three robust web services using Java 6 , Servlets , Spring MVC , Hibernate , JPA , and JavaScript , ensuring seamless functionality and user experience.
• Played an instrumental role in requirements gathering and analysis with stakeholders to align deliverables with business objectives.
• Led production release efforts, coordinating with cross-functional teams to ensure on-time delivery while maintaining high-quality standards.
• Implemented process optimization solutions that reduced manual workload and resulted in significant cost savings for the client.
• Facilitated effective communication across departments and teams, fostering stakeholder engagement and alignment at all stages of the project.

Achievements:

• Cost Optimization: Delivered cost savings of 8 lakhs INR for the client by implementing process automation and streamlining workflows.
• Customer Satisfaction: Enhanced customer satisfaction by resolving technical problems and minimizing system downtime.
• Team Productivity: Improved team performance and output by introducing efficient communication practices and tools.

Tools & Technologies:
Spring MVC, Spring, Hibernate, JPA, SOAP, Servlets, HTML, JavaScript, Java 6, Eclipse, Tomcat, Oracle RDBMS, svnX

Developer

Project: SEMS (Shipment Exception Management System)
Client: Apple
Duration: December 2013 – September 2014 (10 Months)

Project Overview:
SEMS is a web service built to retrieve shipment exception details, improving operational reliability and enhancing shipment tracking processes for Apple.

Key Responsibilities:

• Led the design and development of a robust web service to streamline shipment exception management processes.
• Ensured compatibility between systems by utilizing Apache Axis2 for building SOAP-based web services.
• Conducted thorough testing using SoapUI to validate service functionality and reliability.
• Collaborated with cross-functional teams to troubleshoot technical issues and implement fixes effectively.

Tools & Technologies:
Web Services, Java, Apache Axis2, Eclipse, SoapUI (Open Source), Apache Tomcat, TortoiseSVN, Oracle RDBMS

Developer

Project: TQS-WISR (Tactical Query Service)
Client: Apple
Duration: July 2012 – November 2013 (1 Year 5 Months)

Project Overview:
Tactical Query Service (TQS) is a backend application designed to enhance query processing capabilities and improve data retrieval efficiency for Apple.

Key Responsibilities:

• Enhanced backend services using Core Java and Servlets , improving query performance and response times.
• Participated in code deployment across upper environments, ensuring seamless system updates and minimal downtime.
• Contributed to service optimization and SDLC processes utilizing modern tools like Apache Maven and PuTTY .

Tools & Technologies:
Core Java, Servlets, Apache Maven, Apache Tomcat, Oracle RDBMS, TortoiseSVN, PuTTY