Saurabh Thakur
Food & Beverage Operations Leader
Hyderabad
Summary
Accomplished Food & Beverage Operations Leader with over 11 years of progressive experience in luxury hospitality environments across India and Seychelles. Expertise in optimizing in-room dining operations, enhancing guest personalization, and delivering exceptional butler services, along with effective banquet coordination and team development. Proven track record demonstrates a commitment to service excellence, successful SOP implementation, and seamless interdepartmental coordination, all contributing to significantly elevated guest satisfaction scores. Passionate about creating memorable experiences through innovative strategies and dedicated leadership.
Overview
2026
2026
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Restaurant manager/ In charge - Butler Operations
Golkonda Resort and Spa
01.2025 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Head Butler – F&B Guest Services Lead
North Island Resort – Marriott Luxury Collection
2022 - 01.2024
- Led Guest Services including Butler Services, Room Service, and Dining Concierge.
- Trained F&B staff on service standards, grooming, and guest personalization.
- Collaborated with chefs for custom dietary requirements and VIP events.
- Assisted in budget management by tracking expenses, analyzing cost trends, and identifying opportunities for savings without compromising on quality.
- Acted as a liaison between employers/guests and various external parties such as contractors or public officials for addressing concerns or queries promptly.
Head Butler – In-Room Dining & Guest Services
Della Resorts
01.2019 - 01.2022
- Managed in-room dining for 250+ rooms.
- Organized VIP setups and special event catering.
- Reduced F&B wastage by 12% via inventory training.
- Enhanced guest experience by anticipating needs and providing personalized, high-quality service.
- Ensured strict adherence to confidentiality guidelines while handling sensitive information about guests or employers.
Villa Host – F&B and Butler Service
Constance Ephelia Resort
01.2013 - 01.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Butler Executive – F&B Department
Taj Krishna
01.2011 - 01.2013
- Inspected all cleaning and household tasks for alignment with quality standards.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
Associate – Food & Beverage Service
Taj Krishna
01.2010 - 01.2011
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor - Hotel Management & Catering Technology
LBIIHM
01.2011
Intermediate (12th Standard) - undefined
S. Radha Krishna Public School
01.2008
Skills
Certification
Intensive Butler Service Training – Taj Krishna
Accomplishments
- Service Excellence Award – Taj Krishna (Oct 2011)
- Best Grooming Award – Taj Krishna (Mar 2010)
- 100% Attendance – Taj Krishna (2011–2012)
- GM Recognition Letter for Guest Delight
Timeline
Restaurant manager/ In charge - Butler Operations
Golkonda Resort and Spa
01.2025 - Current
Head Butler – In-Room Dining & Guest Services
Della Resorts
01.2019 - 01.2022
Villa Host – F&B and Butler Service
Constance Ephelia Resort
01.2013 - 01.2017
Butler Executive – F&B Department
Taj Krishna
01.2011 - 01.2013
Associate – Food & Beverage Service
Taj Krishna
01.2010 - 01.2011
Intermediate (12th Standard) - undefined
S. Radha Krishna Public School
Head Butler – F&B Guest Services Lead
North Island Resort – Marriott Luxury Collection
2022 - 01.2024
Bachelor - Hotel Management & Catering Technology
LBIIHM
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