SUNIL PRADHAN
BERHAMPUR,Odisha
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
2
2
years of professional experience
Work History
GUEST SERVICE ASSOCIATE
Hyderabad Marriott Hotel & Convention Centre & Courtyard by Marriott, Hyderabad
HYDERABAD
11.2025 - Current
- Responded to guest inquiries and provided local information to enhance guest experience.
- Managed daily operations, inventory, upselling, guest complaint resolution, and in-room dining.
- Assisted in banquet and event operations across 16 boardrooms and 2 convention centers totaling 65,000 sq.ft.
Industrial Training
JW Marriott Bengaluru Prestige Golfshire Resort & Spa.
05.2025 - 09.2025
- Executed industrial training across food and beverage service, housekeeping, and front office to gain comprehensive operational knowledge.
- Trained associates on JW Marriott brand standards across resort and spa operations.
Education
Diploma - hotel management
Xavier College of hotel management
berhampur01-2025
Intermediate -
Kabisurya baladev vigyan higher secondary school
01-2023
Matriculation -
Kaling nodal high school
01-2021
Skills
- In-room dining management
- Guest relations
- Time management
- Team building
- Teamwork
- Communication
LANGUAGES
Odia, English, Hindi
DECLARATION
Declaration hereby declare that all the details given above are true to best of my knowledge and belief.
Timeline
GUEST SERVICE ASSOCIATE
Hyderabad Marriott Hotel & Convention Centre & Courtyard by Marriott, Hyderabad
11.2025 - Current
Industrial Training
JW Marriott Bengaluru Prestige Golfshire Resort & Spa.
05.2025 - 09.2025
Diploma - hotel management
Xavier College of hotel management
Intermediate -
Kabisurya baladev vigyan higher secondary school
Matriculation -
Kaling nodal high school