Saurabh Dilip Desai
Summary
Results-oriented Shipping and Logistics Specialist committed to operational efficiency and exemplary customer service. Experienced in managing complex operations, cultivating client relationships, and maintaining industry compliance. Dedicated to driving organizational growth through strategic logistics solutions.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Specialist
Cma cgm gbsi
Navi Mumbai
05.2026 - Current
- Tracked and monitored container movements throughout the supply chain, maintaining complete visibility from port discharge to final destination.
- Administered leased and contract container fleets, ensuring compliance with contractual obligations and minimizing equipment-related costs.
- Coordinated with warehouses, ICDs, depots, transporters, and operational teams to obtain timely container status updates and resolve discrepancies, ensuring smooth operations.
- Investigated and resolved container tracking, billing, and status-related issues, ensuring data accuracy and customer satisfaction.
- Managed end-to-end container equipment operations, ensuring optimal utilization and availability across multiple locations.
- Updated equipment databases with accurate movement and status information, enhancing operational efficiency and supporting seamless billing processes.
- Monitored equipment inventory levels and facilitated repositioning activities to meet customer and operational requirements.
- Produced operational reports and performance metrics to inform management decision-making and optimize equipment utilization.
- Contributed to cost optimization by reducing detention, demurrage, and unnecessary lease expenses through proactive equipment control.
Work Process Expert
Maersk Global Service Center
07.2023 - 05.2026
- Enhanced client service through efficient communication across email, chat, and phone, ensuring timely responses to client inquiries.
- Managed export process, including bookings, amendments, and Bill of Lading, while resolving invoice disputes and maintaining accountability with daily reports.
- Streamlined filing of Shipping Instructions (SI) to improve operational workflows and reduce processing time.
- Coordinated with vendors to ensure timely delivery of goods. .i.e. exporter. Providing FCRs and resolving FCR related issues.
Senior Executive
ULSS (J M Baxi Group)
12.2018 - 07.2023
- Executed operational excellence initiatives in 3rd party logistics for EMEA region, enhancing efficiency and customer satisfaction.
- Coordinated efforts between buyers and sellers to ensure seamless transactions and timely order fulfillment.
- Planned and implemented strategies for monitoring container statuses, significantly boosting shipment visibility and reliability.
- Executed meticulous planning and booking with carriers to optimize transport routes and reduce shipping delays.
- Managed coordination efforts between buyers and sellers to ensure seamless transaction processes and timely order fulfillment.
- Analyzed performance metrics to identify improvement areas in logistics operations, increasing productivity.
Export Executive
CMA CGM SSC India PVT LTD
04.2016 - 11.2017
- Conducted thorough audits in line with Service Contracts and client specifications to ensure compliance.
- Developed and maintained detailed customer profiles within the system, improving the quality of client service.
- Managed email inquiries, correcting Bills of Lading and invoices to meet client requests and ensure accuracy.
- Applied extensive knowledge of billing and invoicing processes, incorporating customizations and systems integrations to enhance service delivery.
- Prepared invoices and debit notes for both prepaid and collect freight shipments, ensuring prompt processing.
- Maintained 100% accuracy in data quality with minimal errors at both personal and team levels.
- Created and processed Bills of Lading from Shipping Instructions using EDI and email communications, ensuring timely and accurate documentation.
Desktop Support Engineer (DL1)
Wipro InfoTech PVT.LTD.
09.2014 - 12.2015
- Managed various technical tools concurrently to streamline support processes.
- Demonstrated strong proficiency in the Microsoft Office Suite, including Excel, WordPad, PowerPoint, Outlook, and Access.
- Utilized in-depth knowledge of email applications, including IBM Lotus Notes, MS Outlook, and Talisman Client, to resolve user issues efficiently.
- Showcased proficiency in popular web browsers such as Mozilla Firefox, Google Chrome, Opera Mini, Safari, and Internet Explorer.
- Demonstrated proficiency in web browsers, including Mozilla Firefox, Google Chrome, Opera Mini, Safari, and Internet Explorer, to assist users in troubleshooting access problems.
Education
BSC - Information Technology
Mumbai University
HSC -
Maharashtra
SSC -
Maharashtra
Skills
- Talisma
- Collaboration Software
- MS Office Suite
- Outlook
- Current Operating Systems
- Windows 7
- Windows 8
- Cloud Infrastructure
- Networking Basics
- Network Protocols
- Network Segmentation
- Technical Troubleshooting
Certification
- CMS - Computer Operation with MS Office
- MDCHN - Masters Diploma In Hardware and Networking
- Work Process Expert
Accomplishments
- 2 Time Gem Awarded for top performer
Timeline
Specialist
Cma cgm gbsi
05.2026 - Current
Work Process Expert
Maersk Global Service Center
07.2023 - 05.2026
Senior Executive
ULSS (J M Baxi Group)
12.2018 - 07.2023
Export Executive
CMA CGM SSC India PVT LTD
04.2016 - 11.2017
Desktop Support Engineer (DL1)
Wipro InfoTech PVT.LTD.
09.2014 - 12.2015
BSC - Information Technology
Mumbai University
HSC -
Maharashtra
SSC -
Maharashtra