SAP ECC
Saurabh Jain
Customer Success Manager
Gurgaon
Summary
Results-driven professional with over 9 years of experience in supply chain operations, order management, process automation, and team leadership across FMCG and Pharma sectors. Demonstrated expertise in driving operational efficiency, implementing scalable order processing systems, and optimizing end-to-end supply chain visibility using SAP, RPA, and custom-built dashboards. Skilled in leveraging automation, RPA, and real-time data to improve fill rates, reduce delays, and streamline workflow across depots. Adept at stakeholder collaboration, ERP integration, digital enablement, and managing distributed teams. Developed conversational analytics platforms using WhatsApp bots integrated with SAP-RPA and data lakes to deliver instant insights. Eager to contribute to strategic transformation and modern supply chain ecosystems at a mid-management level.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Customer Success Manager
Javis Technologies Pvt Ltd
06.2022 - Current
- Lead automation initiatives for end-to-end order processing in the FMCG and Pharma sectors under traditional trade channels.
- Design and implement SAP-integrated automation workflows using RPA to extract, transform, and load critical data into a centralized data lake for actionable reporting.
- Develop AI-powered WhatsApp chatbot interfaces to allow field users, distributors, and internal teams to query order, dispatch, and inventory status in real-time functioning as a conversational supply chain assistant.
- Integrate small and mid-sized ERPs (e.g., Tally, Marg) with cloud-based systems to unify transaction data across India.
- Streamline distributor performance tracking, fill rate forecasting, and invoice reconciliation through automated workflows and real-time dashboards.
- Collaborate with business stakeholders to standardize SOPs, reduce manual errors, and achieve faster order cycle times and improved fulfillment rates.
- Continuously improve automation pipelines by analyzing exceptions, failures, and manual touchpoints, ensuring 99% automation success rate.
Senior Consultant – Order & Supply Chain Automation
The Beacon Analytics Pvt Ltd
08.2017 - 05.2022
- Spearheaded SAP automation projects using RPA, improving order accuracy and reducing manual workload by 70%.
- Designed and deployed a scalable order processing system managing 40,000+ POs per month across multiple depots.
- Built live dashboards to monitor depot-wise order pending status, fill rate funnels, and delayed shipments – mimicking control tower visibility.
- Automated daily mailers and reporting flows using Google Apps Script integrated with SQL and SAP data.
- Developed scenario-based alerts to highlight depot performance gaps and order fulfillment risks.
- Created logic-driven systems to split, approve, and dispatch POs based on SLA, stock position, and distributor mapping.
- Supervised cross-functional teams of 60+ during nationwide Order Processing rollouts, ensuring on-time delivery and compliance.
- Standardized workflows between Procurement, Planning, Logistics, and Order Fulfillment functions.
- Partnered with technology and business teams to streamline tools for real-time tracking and stakeholder communication.
- Delivered measurable improvement in processing time, accuracy, and visibility across the supply chain funnel.
Operations Manager – Bus & Mobility Platform
Mantis Technologies Pvt Ltd (Travelyaari.com)
05.2010 - 05.2017
- Managed backend supply operations for 1000+ operators and OTA partners (Paytm, MMT, Mobikwik).
- Led teams across cataloging, ticketing, payment gateway integration, and microsite automation.
- Drove business requirement analysis and built scalable solutions for inventory and booking management.
- Negotiated commercial terms, optimized SMS gateway services, and onboarded multiple bus operators.
- Oversaw development of booking microsites and integration layers – streamlining operator operations across India.
- Re-engineered internal processes to improve real-time visibility of bookings, cancellations, and payment settlements.
System Administrator – IT Infrastructure
Asquare Infotech
Pune
02.2008 - 03.2010
- Managed LAN/WAN systems and ensured uptime across design and development teams.
- Performed security audits and workflow analysis to improve IT support and operational resilience.
Education
Bachelors - Media Graphics and Animation
Dr. Babasaheb Ambedkar University
01.2009 - 01.2012
10th–12th - Science Stream
Kendriya Vidyalaya
Jamnagar, GujaratSkills
Technology And Tools
- ERP Systems: SAP ECC, JDE, Tally, Marg
- Automation & Scripting: Google Apps Script, VBA, RPA
- Analytics Tools: Excel (Advanced), Power BI, SQL
- Conversational Interfaces: WhatsApp Bot (Intent Recognition + RPA Integration)
- Process Management: SOP design, Workflow reengineering
- Communication: MS Office, Slack, G Suite, Trello
Project Highlights
- Built a real-time depot-level control dashboard highlighting unprocessed orders and predicted fulfillment issues.
- Automated PO approval mailers with fill rate logic, saving 100+ man-hours per week.
- Enabled batch-level distributor reconciliation with dynamic filtering and SKU validation logic.
- Streamlined order workflows to support multi-depot coordination, demand spikes, and exception alerts.
- Integrated multiple ERPs (Tally, Marg) into a centralized V-DMS platform for pharma sector data consolidation across India.
- Designed and implemented a WhatsApp-based conversational analytics platform that delivers instant supply chain insights using SAP-RPA and query intent detection.
Software
Excel (Advanced)
VBA
SQL
Python
PowerBI
Timeline
Customer Success Manager
Javis Technologies Pvt Ltd
06.2022 - Current
Senior Consultant – Order & Supply Chain Automation
The Beacon Analytics Pvt Ltd
08.2017 - 05.2022
Operations Manager – Bus & Mobility Platform
Mantis Technologies Pvt Ltd (Travelyaari.com)
05.2010 - 05.2017
Bachelors - Media Graphics and Animation
Dr. Babasaheb Ambedkar University
01.2009 - 01.2012
System Administrator – IT Infrastructure
Asquare Infotech
02.2008 - 03.2010
10th–12th - Science Stream
Kendriya Vidyalaya
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