Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Saurav Brahma Choudhury

Saurav Brahma Choudhury

Team Lead- Quality
Delhi

Summary

I am currently working as Quality Team Lead at HBG with 3 years of experience in Market Research Industry. Focused on team collaboration and adapting to dynamic project requirements. Skilled in call auditing and quality monitoring processes. Proven track record of driving quality improvement initiatives and conducting impactful audits.


Overview

2026
2026
years of professional experience
7
7
years of post-secondary education

Work History

Quality Team Lead

HBG Knowledge Services Pvt Ltd.
Gurgaon
07.2025 - Current
  • Overseeing and managing a team of quality analysts to ensure effective quality monitoring and improvement.
  • Responsible for implementing a daily audit of calls and publishing scorecard reports.
  • Providing coaching and feedback to team members, and analysts, to improve performance and quality.
  • Ensuring quality processes and procedures comply with regulatory requirements and industry standards.

Senior Quality Analyst

HBG Knowledge Services Pvt Ltd.
7 2023 - 07.2025
  • Conducted mock call sessions and was involved in the training process with the operations team.
  • Provided training sessions with new joiners, and conducted their mock calls.
  • Involved in calibration sessions with the operations team to maintain proper call quality.
  • Responsible for regular call audits to ensure that the quality assurance standards and procedures were being followed.
  • Ensured that internal policies, procedures, and compliance regulations were being followed.
  • Conducted one-on-one and group feedback sessions with operations team members.

Quality Analyst

HBG Knowledge Services Pvt. Ltd
Gurgaon
10.2022 - 07.2023
  • Administered internal quality audits, and assessed results to inform corrective action measures.
  • Performed regular audits of primary research interviews to ensure that quality assurance standards and procedures are followed.
  • Defined and implemented quality initiatives to reduce risk.
  • Performed standard random call calibration to verify adherence to the client's standards.
  • Led process improvement projects to help the operations team and exceed quality standards.
  • Compiled and distributed weekly and monthly feedback to research analysts to improve their quality scores.

Research Analyst

HBG Knowledge Services Pvt Ltd
Gurgaon
06.2022 - 09.2022
  • Conducted primary research interviews (CATI and CAWI) with industry experts, and scheduled appointments.
  • Onboarded industry experts from different domains for primary research projects in various regions, like the US, UK, and APAC regions.
  • Conducted in-depth qualitative and quantitative research to identify trends and generate insights.

Education

Bachelor of Engineering - Instrumentation And Control Engineering

Netaji Subash Institute of Technology
Delhi
08.2012 - 05.2017

MBA - Business Economics

Department of Business Economics
Delhi
08.2019 - 05.2021

Skills

MS Excel

Communication Skills

Presentation Skills

Training & Development

Team Leadership Skills

Client Handling

Accomplishments

  • Awarded for being a fantastic newcomer and showing a good performance as a newcomer for the 2nd Quarter 2023.
  • Awarded for being a everyday hero in recognition of outstanding contribution for the year 2023.
  • Awarded for 'Pat on the back' award for the 1st Quarter 2025.

Timeline

Quality Team Lead

HBG Knowledge Services Pvt Ltd.
07.2025 - Current

Quality Analyst

HBG Knowledge Services Pvt. Ltd
10.2022 - 07.2023

Research Analyst

HBG Knowledge Services Pvt Ltd
06.2022 - 09.2022

MBA - Business Economics

Department of Business Economics
08.2019 - 05.2021

Bachelor of Engineering - Instrumentation And Control Engineering

Netaji Subash Institute of Technology
08.2012 - 05.2017

Senior Quality Analyst

HBG Knowledge Services Pvt Ltd.
7 2023 - 07.2025

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Saurav Brahma ChoudhuryTeam Lead- Quality