Summary
Overview
Work History
Education
Skills
Timeline
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Richa Jaiswal

Govardhan Greens, Jamnagar

Summary

Driven E-Commerce Coordinator with a proven track record at BB Brothers Pvt. Ltd, enhancing customer experience and streamlining e-commerce operations. Expert in product listing and adept at negotiating, I significantly improved online advertising reach and efficiency. Skilled in both technical and interpersonal realms, I excel in performance reporting and fostering strong relationships.

Overview

5
5
years of professional experience
2
2
Languages

Work History

E-Commerce Coordinator

BB Brothers Pvt. Ltd
03.2021 - 07.2023
  • Added, updated and removed product from e-commerce systems.
  • Developed strong relationships with shipping carriers, negotiating favorable rates while ensuring reliable delivery services for customers.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues effectively.
  • Helped streamline workflows from e-store, to vendor, to end client and to buyer.
  • Enhanced customer experience by optimizing product listings and regularly updating content.
  • Coordinated and drove e-commerce and social media platforms.

Administrative Assistant

Alcor & Mizar Construction LLP
05.2018 - 05.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained databases to track and record customer data.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Education

BBA - Business Management

Apex College ( Sikkim Manipal University )
New Delhi, India
05.2012

High School Diploma -

DAV Public School
Motihari, India
06.2009

Skills

Product Listing

Online Advertising

Performance reporting

E-commerce Platforms

Payment Processing

Timeline

E-Commerce Coordinator

BB Brothers Pvt. Ltd
03.2021 - 07.2023

Administrative Assistant

Alcor & Mizar Construction LLP
05.2018 - 05.2020

BBA - Business Management

Apex College ( Sikkim Manipal University )

High School Diploma -

DAV Public School

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Richa Jaiswal