Saurav Pratap Singh
Senior Manager
Gurgaon
Summary
Experience of 6+ years in Business Development, Strategic Partnership and Alliances, Government Relations, Brand Innovation and Promotion across diverse industries including Fintech and Lending. I'm looking for a role that allows me to apply my skills and experience, offering opportunities for professional growth while embracing resourcefulness, innovation, and adaptability.
Overview
6
6
years of professional experience
19
19
years of post-secondary education
Work History
Senior Manager
Arthmate
05.2024 - Current
- At Arthmate, I have primarily handled public affairs, seeking mandates and schemes from Government bodies like SIDBI & CGTMSE, to facilitate the sourcing and securing of Arthmate's business.
- Coordinated cross-departmental projects to improve product delivery timelines and enhance customer satisfaction.
- With a close relationship with the PMO, Arthmate became a preferred partner for lending under the PM-SVANidhi Scheme.
- Developed and nurtured strategic partnerships with the Ministry of MSME, facilitated secretary-level meetings, and ensured Arthmate’s participation in key government events.
- Trained internal staff on government relations best practices, enhancing overall team performance.
- Liaised with Central Government Bureaucrats to enhance Arthmate’s brand presence across ministries and departments, gaining mindshare and fostering strategic relationships..
- Additionally, was involved in partnership with other Banks and NBFCs for Co-Lending Business and raising Debt from them.
Executive Manager
One97 Communications Ltd (Paytm)
04.2022 - 05.2024
- Established and managed merchant partnerships and commercial agreements with central and state government, donation and devotion categories in line with organizational goals.
- Established strategic partnership with Maharashtra, Gujarat & Goa State Government to serve as payment partners for all the government payment.
- Analyzing government RFPs/tenders and securing a partnership to process payments for the department.
- Mapping competition activity in assigned accounts and developed counter strategies and plans to increase wallet shares.
- Farming of managed portfolio, growth of GMV, cross sell, consistently MoM revenue share and retained existing accounts within the portfolio.
- Hunting of new accounts, onboarding of different government entities and integrating Payment solutions like Payment Gateway, POS solutions in various locations.
- Monitored competition in assigned accounts and devised counter strategies to boost market share.
Deputy Relationship Manager
American Express
02.2020 - 04.2022
- Collaborated with Account Development teams to enhance customer engagement and tailor solutions to HNI customers.
- Educated clients on technology tools and solutions, fostering better service delivery.
- Built and sustained client relationships by assessing financial health and understanding future needs.
- Prospected and acquired new premium customers for General Insurance and Premium products through various sales channels, including leads, campaigns, referrals, and self-generated leads.
- Managed end-to-end credit process and ensured compliance with documentation for credit card.
- Drove new business through sales plan execution, cold calling, and referrals and onboarding of HNI portfolio.
- Enhanced brand awareness and territory development through promotional campaigns and sales strategies.
Key Account Manager
Paytm Payments Bank
05.2018 - 01.2020
- Acquired corporate bank accounts and promoted Paytm as an all-in-one solution, providing solutions such as Food Wallet, Fuel Wallet, Gift Wallet, salary A/c, and Current A/c.
- Secured high-value accounts through consultative selling and effective solutions. Managed banking relationships with corporate clients such as Zomato, Uber, Harman, Udaan, and others.
- Acted as a liaison for quick issue resolution between clients and support teams. Oversaw and escalated cases to ensure customer response commitments were met.
- Cultivated lasting customer relationships through effective engagement and rapport-building.
- Train and Educate the New Joiners about the onboarding process like Biometric & Paytm Payment Solutions.
Education
PGDBM -
Times Pro
06.2017 - 05.2018
BBA - undefined
CMR INSTITUTE OF MANAGEMENT STUDIES
06.2015 - 05.2018
ISC - undefined
M.C.KEJRIWAL VIDYAPEETH
04.2013 - 05.2015
ICSE - undefined
M.C.KEJRIWAL VIDYAPEETH
04.2000 - 05.2013
Skills
Strategic Planning
Organization & Time management
Resource Allocation
Government Sales & Relations
B2B Sales
Business Development & Planning
Certification & volunteer work
- Employee of the month (Paytm March 2023)
- Part of NCC for 5 years ( 'C' certificate)
- Led West Bengal & Karnataka at National Level Competitions ( NCC)
- Part of NCC Republic Day Parade & Prime Minister Rally (2014)
- Selected for Youth Exchange Program (Turkmenistan)
- Nomination for President Award ( NCC 2014)
- Nomination for West Bengal Governors Award (NCC 2014)
- Nomination for DG NCC Recommendation Card (2014)
Timeline
Senior Manager
Arthmate
05.2024 - Current
Executive Manager
One97 Communications Ltd (Paytm)
04.2022 - 05.2024
Deputy Relationship Manager
American Express
02.2020 - 04.2022
Key Account Manager
Paytm Payments Bank
05.2018 - 01.2020
PGDBM -
Times Pro
06.2017 - 05.2018
BBA - undefined
CMR INSTITUTE OF MANAGEMENT STUDIES
06.2015 - 05.2018
ISC - undefined
M.C.KEJRIWAL VIDYAPEETH
04.2013 - 05.2015
ICSE - undefined
M.C.KEJRIWAL VIDYAPEETH
04.2000 - 05.2013
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