Saurav Upadhyay

• Working as cloud administration on Microsoft Azure environments, involved in Azure ADConnect configuring virtual machines, Storage accounts and Azure resource groups.

• Experience with cloud computing and Virtualization

• Strong Endpoint device support experience (i.e desktop computers, laptops, Surface hubs, Surface Pro,Macbook etc)

• Administrator Azure AD users, groups, and devices, and participate in migration between on-premises and Azure AD through AD connect.

• Experience with Microsoft 365 and office 365, including Teams, SharePoint Online, OneDrive, and Exchange Online.

• Hands on experience with Unix/Linux environment.

• Administrator on physical server and virtual servers using virtualization technology using Hyper-V, and VMware.

• Perform automation tasks in PowerShell, Azure CLI and JSON form ARM templates.

• Deployment of Virtual Machines to Virtual Networks using Azure portal or PowerShell.

Working Experience with Microsoft Azure Administrator like configuring availability sets, virtual machine scale set(VMSS) with load balancers, Virtual networks, network security group (NSG), Docker and Kubernetes.

• Configuration of Azure Virtual Networks, Subnets, DHCP, DNS, Network Security Groups, Load Balancers, Front door, Application Gateway, and Traffic manager.

• Provision, manage and monitor storage accounts.

• Ability to install Operating System on Servers and Devices

• Ability to work on IoT devices.

• Design, support and maintain Windows Server 2016, Active Directory, DNS, DHCP and Group Policies, including auditing and problems diagnosis.
• Perform automation tasks in PowerShell, Azure CLIand JSON form ARM templates.
• Working as administration on Google G suit, Jira , Wiki, Sonicwall Firewall, Sonicwall SMA and SLA VPN.
• Working as cloud administration on Microsoft Azure, involved in configuring virtual machines, Storage accounts and resource groups.
• Working Experience with Microsoft Azure Administrator like configuring availability sets, virtual machine scale set(VMSS) with load balancers, Virtual networks, network security group (NSG).
• Administrator AD users, groups and devices, and participate in migration between on-premises and Azure AD through AD connect.
• Experience with Microsoft 365 and office 365, including Teams, SharePoint Online, OneDrive, and Exchange Online.
• Installation and troubleshoot PowerBI.
• Design and Administrator on windows update server.
• Manage and maintain company-wide Mcafee anti-virus/malware system.
• Involved in project of installation of Network Print driver.
• Daily tasks included working with AD end users and working with application teams to install, improve or deploy updates to their applications installed in Citrix, working on IT related tickets and ongoing projects.
• Build and Provide Desktop/Laptop support as needed.
• Working experience with chocolatey packages and install Choco-software packages through PowerShell remotely.
• Be on-call 24 hours a day one week per month to answer off-hour calls and emails.
• Other IT related tasked as directed.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Monitored networks and network devices to resolve technical problems quickly.
• Standardized job tasks and trained junior team members on industry best practices and standards.
• Made recommendations regarding information technology infrastructure overhauls.
• Oversaw daily operations to ensure high levels of productivity.

• Create and manage accounts in Active Directory; adding, modifying, and coordinating migration of user accounts, and Set up clients to Outlook/Exchange server.
• Experience with Microsoft Azure AD Administration, virtual machines storage account and resource groups.
• Expert knowledge of IP networking (DNS, DHCP, VPN, VLAN).
• Troubleshoot, identify, solve, and then document network and server problems.
• Working Experience with Virtualization Environment using VM Ware ESX 5.x, ESX 6.x, V Sphere server 5.x and 6.x.
• Troubleshooting various issues related to Citrix as applications, resource manager, Printers etc.
• Installation, Configuration, Administration and troubleshooting of ESX 5.x and 6.x, vSphere server.
• Hands on experience with Sonicwall Firewall.
• Responsible for inventory management of IT hardware and maintenance of helpdesk software.
• Install new/rebuild existing services and configure hardware, peripherals, services, settings, directories, storage etc.
• In accordance with standards and project/operational requirements.
• Responsible for Imaging of desktops and laptops using WSUS server.
• Responsible for deployment of ESET antivirus and virus monitoring.
• Design, Install, and support LANs, WANs, and network segments.
• Maintenance desktops, printer, scanners and Altigen phones.
• Provide administration support for AD, Office 365, Slack and other and virtual apps.
• Be on-call 24 hours day two weeks per month to answer off-hour calls and emails.
• Answer help desk Jira Ticket /emails and resolve issues in timely manner.
• Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Answered questions and provided information to customers about new software or hardware.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.