Savio Kangare
Kalyan
Summary
BPMN 2.0 expert ensuring smooth and timely processing through efficient documentation, regulatory compliance, and risk assessment. Excel in communication, problem-solving, and teamwork to enhance collaboration with clients and cross-functional teams. Committed to maintaining accuracy and confidentiality in all aspects of work.
Overview
8
8
years of professional experience
Work History
Process Mapping Lead
Citi US
01.2021 - 09.2024
- Initiated workshop call with client, analyzed the process and created a process map adhering to BPMN 2.0 standards.
- Performed ongoing map maintenance, ensuring adherence to current standards and discussing any necessary updates with the process owner.
- Ensure the process taxonomy aligns with the current requirements.
- Created process maps for business based on requirements of business owner.
- Analyzed current processes for effectiveness, accuracy, and compliance with regulations while reviewing map in change management.
Payroll
Phoenix UK
10.2019 - 12.2020
- Conducted complete documentation of new hires during onboarding process.
- Reviewed P45 and verified documents.
- Maintained a consistent and prompt delivery of onboarding documents.
- Managing leave and hours of employee and forwarding to different team.
- Handled employee resignation process from start to finish
- Ensured compliance with HR policies by expeditiously collecting and submitting all requisite documents during the onboarding and resignation phase.
Backup Restore Administrator
SAP
12.2018 - 09.2019
- Maintained smooth functioning of systems by executing timely data backups and restorations in the event of server failures at multiple locations.
- Ensured prompt resolution of server-related problems by monitoring and utilizing built-in codes, with escalation to SMEs when necessary.
- Skilled in utilizing Windows, Linux, and Unix OS.
Security Fraud Investigation And Customer Support
Citi US
07.2016 - 12.2018
- Investigated fraudulent transactions on customers' credit card when disputed a fraud charge.
- Analyzed transaction records to identify potential fraudulent charges on credit cards of customers.
- Ensured compliance with established guidelines and procedures while handling requests from clients on various systems
- Prioritized customer satisfaction by consistently responding with empathy and understanding.
Education
Bachelor in Commerce -
Mumbai University
Mumbai03-2017
Skills
- BPMN 20
- Effective communication abilities
- Regulatory Adherence
- Customer Service
- Teamwork and Collaboration
- Risk Assessment
- Document Review
Timeline
Process Mapping Lead
Citi US
01.2021 - 09.2024
Payroll
Phoenix UK
10.2019 - 12.2020
Backup Restore Administrator
SAP
12.2018 - 09.2019
Security Fraud Investigation And Customer Support
Citi US
07.2016 - 12.2018
Bachelor in Commerce -
Mumbai University
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