Savita Shastri
Bengaluru
Summary
Dynamic Executive with 16 years of experience helping organizations reach their full potential. Bringing forth the ability to determine product specifications, production timelines, and in-depth plans for product development. Industries and Domains handled: Delivery Excellence - AO, SI & Testing, ITIL consultant, Order to Cash, Customer Service specialist, Project Coach, Represented the project for CMMI Audit 2019, Assisted Six Sigma Projects - DMAIC
Overview
16
16
years of professional experience
Work History
IT Project Manager
Canary's Automation Ltd.
Bengaluru
10.2021 - Current
- Led large cross functional team of IT professionals to successfully complete a major development of SaaS based applications project on time and within budget
- Built strong relationships with key customers and stakeholders, resulting in repeat business and referrals and successful KPIs
- Negotiated pricing and terms with customers to maximize profitability and customer retention
- Managing large scale Health Care SaaS platform development, inclusive of Commercial Mobile apps, and Insurance RPA projects
- Developed and implemented strategies to improve operational efficiency, productivity and cost savings.
- Successfully automated with 40% ROI.
- Reviewed financial reports regularly to monitor operational costs; took corrective actions when needed.
Technology & Ops Project Governance & Consultant
Accenture Services Pvt. Ltd
Bengaluru
04.2020 - 10.2021
- Transitioning to new processes and governing for smooth operations excellence
- Governance audits & Analysis performed for Projects to meet the quality standard at CMMI level / Industry standards.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Monitored KPIs closely in order to assess performance against objectives; generated reports accordingly.
- Evaluated current processes in place and recommended changes based on industry trends or technological advancements.
Service Manager - (Incident / Problem and Risk Management)
Accenture Services Pvt. Ltd
Bengaluru
09.2016 - 04.2020
- Monitored production KPIs and provided regular reports to senior management
- Collaborated with cross-functional teams to identify and resolve production-related issues
- Ensured ITIL processes like Incident Management, Problem Management & Change Management are adhered to
- Effectively managed the lifecycle of Incidents and restore IT services for user
- Manage 25+ application team and ensure the deliverables are met
- Ensure SLAs across all priorities are met and proactively address all challenges to facilitate SLA objective
- Act as single point of contact between Client/Accenture and third party for Service management.
Team Lead Reconciliation/Cash Application Process
Accenture Services Pvt. Ltd
Bengaluru
12.2015 - 09.2016
- Held regular meetings to ensure alignment with SOPs, FMEA to ensure team members were on track to meet deadlines
- Ensured compliance with company policies and procedures throughout the team.
- Identified and implemented best practices for business process operations, resulting in 40% reduction of TAT
- Streamlined an inefficient process, resulting in a 60% improvement in operational efficiency
- Managed team of 21 resources effectively to ensure adequate coverage for projects under Accounts Receivable functions - Credit Controlling, Cash application process, Bank Reconciliation.
Quality & Controls Analyst
Accenture Services Pvt. Ltd
Bengaluru
04.2012 - 12.2015
- Developed and maintained quality assurance processes that improved product quality and customer satisfaction from 70% to 95%
- Incident & Change control management
- Identify VOC and drive Process Improvement Projects. From 63% moved to 90%
- Defining comprehensive QA parameters & coaching strategies, Quality Calibration
- Utilized Lean and Six Sigma principles to reduce Customer Queries/Incident and Reduction of Policy cancellation for Insurance domain.
- Identified training needs among employees; organized training sessions accordingly in order to increase effectiveness.
SME & Debt Specialist in Collections
Accenture Services Pvt. Ltd
Bengaluru
06.2011 - 05.2012
- Resolved customer complaints and disputes in a timely and effective manner, resulting in improved customer satisfaction
- Managed accounts receivable and accounts payable processes to ensure accuracy and timeliness of payments.
Collection's Associate
Accenture Services Pvt. Ltd
Bengaluru
01.2008 - 05.2011
- Developed a system to identify and monitor high-risk customers with delinquent payments, resulting in a reduced rate of bad debt write-offs
- Assisted customers with queries and payment issues, resulting in increased customer satisfaction and improved customer loyalty
- Reconciled customer accounts to ensure accurate billing, resulting in a 88% reduction in billing errors - Remediation project undertaken.
Education
Executive MBA -
ISBM
08.2022
Bachelor of Management -
Mumbai University
01.2007
Skills
- IT Ops Service Delivery Management
- Business process improvement
- Client Success Management
- Critical thinking and problem solving
- Leadership
- Microsoft Office
- Delivery Tools - Jira, DevOps, ServiceNow,
- Software development life cycle
- Project development
- Root Cause Analysis
- Business process re-engineering
- Cost reduction and containment
Sr. Project Manager
Savita Shastri, IT SERVICE MANAGER
Personal Information
- Place of Birth: Mumbai
- Date of Birth: 08/21/86
- Nationality: Indian
Certification
Six Sigma (Indian Statistical Instution)
AZ-900 (Microsoft Azure)
ITIL Foundation
Languages
English
Timeline
IT Project Manager
Canary's Automation Ltd.
10.2021 - Current
Technology & Ops Project Governance & Consultant
Accenture Services Pvt. Ltd
04.2020 - 10.2021
Service Manager - (Incident / Problem and Risk Management)
Accenture Services Pvt. Ltd
09.2016 - 04.2020
Team Lead Reconciliation/Cash Application Process
Accenture Services Pvt. Ltd
12.2015 - 09.2016
Quality & Controls Analyst
Accenture Services Pvt. Ltd
04.2012 - 12.2015
SME & Debt Specialist in Collections
Accenture Services Pvt. Ltd
06.2011 - 05.2012
Collection's Associate
Accenture Services Pvt. Ltd
01.2008 - 05.2011
Executive MBA -
ISBM
Bachelor of Management -
Mumbai University
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