Savitri Ale
Thane
Summary
A fast‑learning, sincere individual with a helpful nature and excellent listening skills. Guided by honesty and the belief that every day is a learning experience, I aim to contribute effectively in any professional environment.
Overview
17
17
years of professional experience
Work History
Area Sales Manager
Richfeel Health and Beauty Pvt. Ltd.
Mumbai
09.2010 - Current
- Responsible for sales and marketing strategies to drive sales growth in the assigned area.
- Manage the sales team for sales growth and revenue enhancement.
- Coordinate with Zonal Sales Manager/National Sales Manager to enhance sales performance.
- Responsible to perform as a link between team (clinics staff) and higher management.
- Maintain relationship with existing customers for repeat business.
- Handling Teams of assigned area and updating them about offers as per company protocols.
- Taking review of Centre Managers and making plans for improvement.
- Conduct business plan review meetings with sales team.
- Trained new sales staff on product knowledge and effective selling techniques.
- Monitored competitor activities and adjusted strategies to maintain market position.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Created detailed reports on regional sales performance for management review.
- Interacted regularly with senior management to discuss current strategies and future plans.
- Established and maintained strong, long-lasting customer relationships by addressing needs and concerns.
- Managed sales pipeline and forecasted monthly, quarterly, and annual sales targets.
- Set individual sales targets with sales team, aligning with company objectives.
- Supported sales team members to drive growth and development.
Restaurant Hostess
Hotel Tunga Regency
01.2021 - 01.2022
- Monitors and correct the appearance (condition of uniform) and grooming of all assigned staff.
- Handles guest complaints directly if the situation requires.
- Coordinated with servers and kitchen staff to optimize guest experiences.
- Assisted guests with menu inquiries and provided detailed information on specials.
- Handled customer complaints professionally to maintain a positive atmosphere.
- Monitored dining area for cleanliness and ensured compliance with hygiene standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Assistant Clinic Manager
Gorgeous Skin Care Clinic
Mumbai
12.2008 - 09.2010
- Maintain good guest relationship with the clients.
- Handles guest queries & help them for further process.
- Coordinated patient appointments and maintained accurate records.
- Assisted in managing daily clinic operations and staff scheduling.
- Trained new staff on clinic procedures and customer service standards.
- Reviewed patient feedback to improve service delivery at the clinic.
- Monitored patient satisfaction surveys to identify areas for improvement in service delivery.
- Maintained accurate financial records, including billing and collections.
Education
BA -
V.G.VAZE COLLEGE (KELKAR)
Mumbai01.2006
HSC -
V.G.VAZE COLLEGE (KELKAR)
Mumbai01.2003
SSC -
R.P. Mangala Hindi High School
Mumbai01.2001
Skills
- Good Listener
- Team leadership
- Customer relationship management
- Client retention
- Performance monitoring
- Competitor analysis
- Fast Learner
- Helpful Nature
- Honesty
- Sincerity
- Believe that everyday is a learning experience
Contact - Phone
9004884687/7400126063
Eyesight
Normal
Languages
- Hindi
- Marathi
- Nepali
- English
Hobbies and Interests
- Listening to Music
- Swimming
- Customer Service
- Dancing
Additional Qualification
- Computer Basic Knowledge
- First Aid Training
- Swimming
- Completed 1 month IT (Industrial Training) in F & B (Food and Beverage) Department from Saranam Hotel Thane (west)
Personal Information
- Height: 161 cm
- Weight: 69 kg
- Date of Birth: 05/07/83
- Nationality: Indian
- Marital Status: Married
Timeline
Restaurant Hostess
Hotel Tunga Regency
01.2021 - 01.2022
Area Sales Manager
Richfeel Health and Beauty Pvt. Ltd.
09.2010 - Current
Assistant Clinic Manager
Gorgeous Skin Care Clinic
12.2008 - 09.2010
BA -
V.G.VAZE COLLEGE (KELKAR)
HSC -
V.G.VAZE COLLEGE (KELKAR)
SSC -
R.P. Mangala Hindi High School