SAVY SUNNY
Aviation
Delhi
Summary
To obtain a challenging position in a dynamic organization where I can utilize my skills and experience to contribute to the success of the company. Organizational Skills, Communication Skills, Attention To Detail, Customer Service, Problem- Solving, Adaptability, Time- Management Amadeus, Power-point, Excel, MS word
Overview
6
6
years of professional experience
Work History
Assistant Manager
Ienergiser Vistara Process
Delhi
03.2023 - 11.2023
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Group Leader
10.2022 - 02.2023
VISTARA
03.2018 - 02.2023
Team Leader
11.2019 - 09.2022
Customer Service Representative
Majorel
03.2018 - 10.2019
- Responded to customer inquiries via phone, email, and chat in a timely and professional manner
- As a Team Leader, managed a team of customer service representatives and provided coaching and feedback to help them improve their performance
- As an Assistant Manager, oversaw the day-to-day operations of the customer service department and ensured that all tasks were completed accurately and on time
- Developed and implemented strategies to improve the efficiency and effectiveness of the customer service process
- Managed relationships with key stakeholders and collaborated with other departments to achieve shared objectives
- Accomplishments: - As a Customer Service Representative, consistently achieved a customer satisfaction rating of over 90%
- As a Team Leader, led the team to achieve a 20% increase in productivity and a 15% decrease in customer complaints
- As an Assistant Manager, successfully implemented a new process that resulted in a 30% increase in efficiency
- Mentored and trained new hires and helped them to quickly get up to speed with the job requirements.
Education
Bachelors of Arts -
William Carey University
01.2010 - 1 2013
Skills
Developing and implementing strategies to improve theEfficiency and effectiveness of the processManaging a team of process associates and providingGuidance and support to help them achieve their goalsEnsuring that all processes are compliant with companyPolicies and regulationsIdentifying areas for improvement and makingRecommendations to senior management
Verbal and written communication
Relationship building
Sales growth
Accomplishments
- Demonstrating strong leadership skills by motivating andinspiring team members to achieve their goals
Additional Information
- Certificates and Transcript of Records are available upon request.
- Assisted with construction and renovation projects for low-income families in the local community. - BLOOD DONATION CAMP: Served as a volunteer blood donor recruiter and assisted with blood drives and other event thrice. - LOCAL FOOD BANK: Sorted and distributed food donations to families in need.
Amadeus GDS
I have been working on these software’s.
Timeline
Assistant Manager
Ienergiser Vistara Process
03.2023 - 11.2023
Group Leader
10.2022 - 02.2023
Team Leader
11.2019 - 09.2022
VISTARA
03.2018 - 02.2023
Customer Service Representative
Majorel
03.2018 - 10.2019
Bachelors of Arts -
William Carey University
01.2010 - 1 2013