SAWOOD KAWCHALI

Responsibilities:

• Work with customer service team to enhance and improve customer satisfaction
• Monitor the sales floor to make sure that sales shelves and displays are organized and products are easy to find
• Assist with stocking shelves and removing outdated stock from shelves to be returned to the manufacturer.

• Install and configure computer hardware, software, networks and applications
• Continuously monitor and maintain systems and networks
• Respond to technical support calls from other staff members or clients and communicate how to resolve issues
• Diagnose and troubleshoot system and network problems, software faults or hardware complications
• Support the roll-out of new applications
• Keep a record of issues, along with solutions, to refer back to in future instances

• Managed system infrastructure and ensured optimal performance
• Implemented and maintained network security measures
• Collaborated with cross-functional teams to troubleshoot and resolve technical issues
• Assisted in the planning and execution of system upgrades and migrations
• Conducted regular system monitoring and maintenance tasks