Websites
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Languages
Generic
Sayan Biswas

Sayan Biswas

Platform Analyst
Kolkata

Websites

Summary

  • A data enthusiast, who craves to get involved with a large set of data and solve complex problems using logical and critical thinking.
  • Always open-minded to learning about new software, skills and approach.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Payment Platform Analyst

Byjus Think And Learn
Bengaluru, Karnataka
2023.02 - Current
  • Making daily reports and data visuals for the VPs and Directors on the successful and failure transactions against each merchant, especially for the Gateway Payment partners (Payu, Paytm, Razorpay, Cashfree), Shopse and Gpay.
  • Data Preparation for all the reconciled payments and disbursed loans in order to PUSH those data to SAP system through the upload template utility.
  • Verifying the gross amount, processing Fee, GST, subvention amount and settled amount received from the payment gateway partner's dashboard report with our system UI.
  • Calculating and validating the invoice and settlement amount with the system UI those are received from the gateway partners ( Razorpay, Payu, Cashfree, Paytm).
  • Smoothing the payment settlement and reconciliation by doing the necessary datafixing and codefixing with the internal engineering and payment gateway teams.
  • Identifying the system abnormality and fixing the system UI problems associated with the payment operations, especially refund and chargeback issues.

Operations Associate-Strategy & Project Management

Byjus Think And Learn
Bangalore
2022.03 - 2023.02
  • Helping the Business team in taking the necessary decisions by making campaign-wise data insights.
  • Making the strategy for the pre and post-sales program for the K10 and K12 Business Units.
  • Taking care of the Payment reconciliation of the Aakash-BYJUs classroom programs.
  • Managing the refund and chargeback issues from the banks, merchants (PayU, Shopse, Razorpay) and customers.
  • Managing the SKUs and payment platforms for the Aakash CRP Orders.
  • Coordinating with all the stakeholders responsible for the Aakash-BYJUS franchise.
  • Explained proposed solutions to the Business Teams, higher management and other stakeholders through flowchart, PPTs, and dashboards.

Operation Associate - Order Management

Byjus Think And Learn
Bangalore
02.2021 - 02.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained the flow of Order creation to Order shipment.
  • Worked on Payment Confirmation for all gateway and non-gateway offline payments.
  • Made analytical data of escalations for the Product Experience team.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Tracked orders and notified the Product Expert team the status or potential delays.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.

Engineering Trainee

Dr. Mady's Innovation Pvt. Ltd
Kolkata
10.2017 - 09.2018
  • Maintained a positive work atmosphere by building relationships with co-workers, customers, clients and management.
  • Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
  • Developed, prepared and reviewed reports and studies to identify and recommend engineering solutions.
  • Worked in the Quality control department as a testing engineer.
  • Worked as a bridge between the Business team and the Production team.
  • Responded to technical concerns quickly and effectively devised solutions.

Education

B.Tech - Electronics And Communications Engineering

MCKV Institute of Engineering
Kolkata
07.2013 - 07.2017

Higher Secondary Education - Science

B.T. Road Govt. Sponsored Higher Secondary School
Kolkata
05.2013

Skills

  • Business Strategy Analytics
  • Gateway Payment Management
  • Platform Management
  • Payment Reconciliation
  • Order Management
  • Post Sales Escalation Analytics
  • Google workspace, Advanced Microsoft Excel
  • Process Analyst
  • Power Query
  • MySQL
  • Accounts Payable and Accounts Receivable
  • Project and Sprint Requirements creation
  • Critical Thinking
  • Order To Collection
  • Freshchat CRM
  • Freshdesk CRM
  • Salesforce CRM
  • Customised Report Creation

Accomplishments

  • Using my analytical skill helped the business team to achieve 100% projected revenue in the "AP/TS + BLR" region in the 2021-2022 Financial Year which was the first time in 2 years.
  • Earned second position in Kharagpur IIT tech fest by making the wireless amphibian bot.
  • I have successfully handled all the pre and post sales escalations with a success rate of 83.27%. While in beginning the number of social media escalation was approximately more than 15% of the total delivered order after working with the post-sales team we were able to make it less than 7%.

Timeline

Payment Platform Analyst

Byjus Think And Learn
2023.02 - Current

Operations Associate-Strategy & Project Management

Byjus Think And Learn
2022.03 - 2023.02

Operation Associate - Order Management

Byjus Think And Learn
02.2021 - 02.2022

Engineering Trainee

Dr. Mady's Innovation Pvt. Ltd
10.2017 - 09.2018

B.Tech - Electronics And Communications Engineering

MCKV Institute of Engineering
07.2013 - 07.2017

Higher Secondary Education - Science

B.T. Road Govt. Sponsored Higher Secondary School

Languages

English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)

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Sayan BiswasPlatform Analyst