Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sayan Deb

Sayan Deb

Kolkata

Summary

9+ years of working experience with TCS, IBM and Cognizant as an Application SME in AS400 IBMi Systems with knowledge in areas of implementation and enhancement Warehouse applications, Healthcare and banking domain applications. Experienced on Application Maintenance and Production support, Enhancement, Bug-fix, Runtime code fix.

Strengths include results oriented nature, facilitate to be a good team player and successfully Co-ordination with client and accordingly working on tasks. Excellent inter-personal and communication skills with proficiency in grasping new technical concepts quickly and utilizing them in an effective manner.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Lead - AS400 Application SME

Cognizant
Kolkata
04.2022 - Current
  • Supervised and directed a team comprising of 15 individuals.
  • Managed and tracked inventory in warehouse using the SCAN (Warehouse Management System) application.
  • Maintained consistent communication with clients and ensured adherence to project timelines and milestones.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Developed strategies to increase team productivity and improve customer service levels.

AS400 SME

IBM
Bangalore
03.2021 - 04.2022
  • Supported banking project as a diligent support analyst.
  • Played a significant role in Retail Banking operations.
  • Ensured daily start of day (SOD) job was completed within SLA.
  • Achieved timely completion of EOD job requirements, ensuring compliance with SLA and delivering reports to client partners.
  • Engaged in daily client interactions
  • Managed customer relations by responding promptly to inquiries, complaints, and feedback.

AS400 Analyst

Tata Consultancy Services (TCS)
Kolkata
02.2019 - 03.2021
  • Supported retail and healthcare projects as a support analyst.
  • Managed the timely updating of production investigation items to determine their effect on operations.
  • Demonstrated expertise in monitoring and analyzing production errors while ensuring compliance with SLA.

AS400 Analyst

Cognizant
Kolkata
02.2015 - 02.2019
  • Conducted analysis of production errors to determine their impact on systems and effectively communicated findings to interface teams.
  • Monitored and analyzed production errors, providing solutions within SLA.
  • Implemented strategies for automating organizational processes.

Education

B.Tech Mechanical Engineering -

West Bengal University Of Technology (WBUT)
07-2014

Skills

  • Retail Domain
  • Supply Chain
  • Banking Domain
  • Warehouse Management System (WMS)
  • DB2 400
  • RPG/RPGLE/SQLRPGLE/CL/CLLE
  • AS400
  • TURNOVER
  • MQ/FTP
  • Application Maintenance
  • Production support
  • Enhancement
  • Service-Now (Admin)
  • Customer Focus

Certification

  • AZ-900: Microsoft Azure Fundamentals
  • Retail Certification L0,L1,L2
  • COMEX- Communication excellence program for effective business communication

Languages

English
First Language

Timeline

Team Lead - AS400 Application SME

Cognizant
04.2022 - Current

AS400 SME

IBM
03.2021 - 04.2022

AS400 Analyst

Tata Consultancy Services (TCS)
02.2019 - 03.2021

AS400 Analyst

Cognizant
02.2015 - 02.2019

B.Tech Mechanical Engineering -

West Bengal University Of Technology (WBUT)

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Sayan Deb