Results-driven professional with extensive experience in Operations and Client Relationship management. Specializes in optimizing business processes and developing sales teams, which enhances profitability and strengthens client connections. Demonstrates a strategic approach to maximizing operational efficiency, contributing to overall organizational success.
Hi, I’m
Sayan Dey
Howrah
Summary
Overview
11
years of professional experience
Work History
Solv
Category Manager
04.2022 - Current
Job overview
- Promoted to Category Manager in October 2024 for consistently delivering exceptional performance, which underscored my ability to drive results and lead effectively
- Advanced to Cluster Lead in April 2024, demonstrating my capability to manage larger teams and complex projects across multiple regions
- Elevated to Assistant Manager for outstanding contributions during the 2022-2023 financial year, highlighting my commitment to excellence and teamwork
- Managed the East Region team and oversaw the Pan India Saree Category, ensuring that operational goals were met consistently across diverse markets
- Developed and executed projects aimed at enhancing sales growth, aligning with management's strategic initiatives to drive revenue
- Fostered strong relationships with major clients, which improved customer satisfaction and loyalty, ultimately benefiting the company's bottom line
- Implemented the management's pre-planned strategies on the ground level, ensuring that our approach was effective and aligned with our overall objectives
- Built and promoted long-lasting customer relationships by actively partnering with clients and understanding their unique needs, which helped us tailor our offerings effectively
- Identified emerging markets and market shifts, staying informed about new products and competitor activities, which allowed us to adapt our strategies proactively
- Cultivated long-term relationships with both new and existing customers, enhancing our market presence and strengthening our brand reputation
- Supervised sales representatives to ensure consistent sales increases, providing guidance and support to help them achieve their targets
- Gained a deep understanding of our ideal customers and their connection to our products, enabling more effective marketing and sales strategies
Udaan.com
Market Representative
01.2020 - 03.2022
Job overview
- Managed the operation matrix, which streamlined workflows and improved overall efficiency within the team
- Conducted thorough research to identify new markets and customer needs, helping to drive targeted business strategies
- Independently planned and launched new products, leading to enhanced visibility and adoption in the marketplace
- Developed projects aimed at boosting sales growth, based on management recommendations, which resulted in measurable revenue increases
- Traveled extensively across India to introduce products, ensuring strong brand presence and customer engagement
- Handled major clients, fostering relationships that contributed to repeat business and customer loyalty
- Implemented management’s pre-planned strategies at the ground level, which ensured consistency and effectiveness in execution
- Built and promoted strong, long-lasting customer relationships, partnering with clients to understand their needs and enhance satisfaction
- Identified emerging markets and shifts in market dynamics while staying informed about competitors and new products, enabling proactive responses to changes
- Cultivated long-term relationships with both new and existing customers, which helped solidify the company’s market position
- Supervised sales representatives to ensure a consistent increase in sales, providing guidance and support for improved performance
- Gained insights into our ideal customers and their relationship with our products, which informed targeted marketing efforts
- Coordinated with the marketing team on lead generation initiatives, helping to align sales and marketing strategies for greater impact
Zomato Media PVT LTD
Growth Officer
04.2018 - 11.2019
Job overview
- Managed vendor onboarding processes independently, which streamlined the integration of new partners and enhanced our service offerings
- Handled client relationships to meet and exceed sales requirements, helping to drive revenue growth within assigned areas
- Took charge of sales activities across specific regions, enabling targeted strategies that improved market penetration
- Led a team of junior staff, effectively delegating responsibilities to ensure smooth operations and promote professional development
- Collected and compiled performance reports from junior team members, sharing insights with the management department to inform strategic decision-making
Reliance Jio Infocom LTD
Business Development
06.2016 - 03.2018
Job overview
- Introduced the product to the market, which helped raise brand awareness and attract new customers
- Developed effective plans and strategies to engage potential clients, ensuring a targeted approach that met specific sales goals
- Managed client relationships independently to fulfill sales requirements, which built trust and resulted in repeat business
- Contacted potential and existing customers to inform them about our product offerings, helping to drive customer interest and inquiries
- Took charge of sales activities in designated areas, which allowed for focused efforts and improved regional performance
- Led a team of junior staff, delegating responsibilities effectively to enhance team productivity and ensure sales objectives were met
- Went the “extra mile” to exceed sales quotas, which not only boosted immediate sales but also laid the groundwork for future opportunities
- Maintained complete involvement in all sales activities, ensuring no detail was overlooked and contributing to overall team success
AIRCEL
Team Leader
05.2014 - 05.2016
Job overview
- Conducted regular searches for new clients, which expanded our potential customer base and increased overall sales opportunities
- Developed effective plans and strategies to approach new clients, helping to streamline our outreach efforts and enhance client engagement
- Arranged meetings for senior management while actively participating, which facilitated better communication and collaboration within the team
- Performed weekly sales analyses with the management team, helping to identify trends and areas for improvement in our sales processes
- Engaged in all sales activities, which contributed to a cohesive team effort and improved overall performance
- Led team briefings to ensure everyone was aligned on goals and strategies, fostering a sense of unity and shared purpose among team members
Education
Sikkim Professional University
Sikkim Professional University
01.2024
University Overview
West Bengal Board
West Bengal Board
01.2014
University Overview
West Bengal Board
West Bengal Board
01.2012
University Overview
Skills
- Effective Communication
- Vendor Relationship Management
- Client Management
- Mentoring
- Coaching
- People Management
- Client Relationship Management
- Operations Management
- Sales Growth Strategies
- Team Development
- Market Research
- Product Launch
- Customer Engagement
- Performance Reporting
- Vendor Onboarding
- Sales Analysis
Accomplishments
Accomplishments
- Received consecutive promotions over two years at Solv due to outstanding performance.
Hobbies and Interests
Hobbies and Interests
- Playing Football
- Exploring New Places
- Feeling the music
Personal Information
Personal Information
Nationality: IndianHobbies
Hobbies
- Playing Football
- Exploring New Things
- Listening Music
Languages
English
Bengali
Hindi
Timeline
Category Manager
Solv
04.2022 - Current
Market Representative
Udaan.com
01.2020 - 03.2022
Growth Officer
Zomato Media PVT LTD
04.2018 - 11.2019
Business Development
Reliance Jio Infocom LTD
06.2016 - 03.2018
Team Leader
AIRCEL
05.2014 - 05.2016
West Bengal Board
West Bengal Board
West Bengal Board
West Bengal Board
Sikkim Professional University
Sikkim Professional University
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