Sayani Das

Operational proficiency:

• Provide technical support to users for issues related to Office 365 applications
• Executed daily responsibilities on cases on Dynamic 365 ( DFM )
• Addressing Escalations and Documenting end-to-end procedures comprehensively.
• Gather feedback from users to identify pain points and areas for improvement.
• Address user concerns and work on enhancing their satisfaction.
• Creating Root Cause Analysis (RCA) for issues reported in Microsoft Office 365 involves identifying underlying causes of each problem, documenting findings, and developing plan to prevent or address them in future

Technical proficiency in Office365 :

• Troubleshooting of outlook related issues , shared mailbox and user mailbox issue raised to Microsoft .
• Troubleshoot and resolve user problems, including account setup, password resets, and application errors.
• Creating and managing user accounts and mailboxes.
• Setting mailbox permissions, including access and send-as permissions.
• Experienced in installing, configuring and supporting Exchange server 2016/2019/2022
• Performed Upgrade & troubleshoot of exchange server and cumulative upgrades
• Performed Mailbox Migration and Restore
• Maintaining the exchange services
• Proficient with Microsoft Exchange Management Console
• Managing distribution groups and security groups.
• Managing email flow, including configuring connectors and transport rules.
• Understanding and configuring message routing within the organization.
• Troubleshooting mail delivery issues.
• Monitoring server performance and resource usage.
• Troubleshooting performance issues and optimizing server performance.
• Proficiency in PowerShell scripting for automating common administrative tasks.
• Creating and running scripts for bulk user management, mailbox management, and more.
• Managing compliance features, including eDiscovery and message archiving.
• Diagnosing and resolving issues related to email delivery, connectivity, and other server-related problems.
• Configuring data loss prevention (DLP) policies.
• Outlook related issues :

calender issues related to Office 365 ,

user mailbox issues , delegated permissions on mailbox, licenses issue , and various issues related to Office 365.

Security proficiency in Office365 :

• Phishing attacks , compromised mailbox recovery, Windows defender.
• Implement and manage security measures, such as multi-factor authentication (MFA), data loss prevention (DLP)
• Implement mobile device management (MDM) solutions to secure mobile devices that access Office 365 services.

Operational proficiency:

• Executed daily responsibilities on Incidents, request, Change requests in JIRA & Service Now .
• Contributed significantly to problem management for Priority incidents.
• Addressing Escalations and Documenting end-to-end procedures comprehensively.
• End users Support for all corners of the globe.
• Exhibiting proficiency in ITIL process.

Technical proficiency in Office365 , exchange.

• Troubleshooting of outlook related issues , shared mailbox and user mailbox .
• Granting authorization or permissions on mailboxes, public calendars, and shared calendars .
• Removing email & meeting appointments from user's mailboxes
• Assisted with SMTP related issues such as configuring and changing primary SMTP address for users.
• Mitigated Mail flow related issues with mail tracing and analyzing email flow.
• Creation and deletion of shared mailboxes, Calendars, Resource mailboxes, Distribution List, Security Groups.
• Increasing quota size of user's mailboxes .
• License Management for Office365 users ( Assigning services plans, downgrading, and revoking EXO licenses).
• Assisted with remote routing migration from On-perm to Office365 and vice versa.
• Threat protection for user mailboxes from phishing emails with the help of Exchange Online protection & Advance Threat Protection.
• Foundational understanding and uses of Microsoft teams.
• Fundamental grasp in Microsoft Share point.
• Introductory proficiency and uses in Microsoft Intune .

Technical proficiency in Azure & windows services

• Granting authorization to AD security group using Azure AD.
• Foundational understanding and uses of Azure AD .
• Ensure that AD infrastructure is functioning properly, and monitor its performance to detect any issues that may affect its availability or reliability.
• Create, modify, and delete user and group accounts in Azure AD, assign permissions and access rights, and manage group policy objects (GPOs) .
• Investigate and resolve issues related to AD authentication, permissions, and other AD-related problems.
• Implementing security best practices, such as configuring password policies, enabling two-factor authentication and setting up firewalls.
• Consistently engaged in Windows related issues BSOD , certificate renewal , DNS , DHCP , hyper-v, Performance issue.
• Prerequisite knowledge in SCCM , Windows Patching .
• Maintained , built and manage VMs through Azure.
• Actively involved in Azure Cloud Administration, Azure networking related issues, Azure function App, Azure app service and Azure application insights configuration.
• Foundational understanding in Azure Architecture & Azure services
• Actively involved in Azure Patching Through Azure Automation Account .
• Foundational understanding of Monitoring tools Datadog, nagios.

• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Worked with users to determine areas of technology in need of improved usability.
• Performed software installations and upgrades Windows operating systems .
• Troubleshoot all Microsoft products including - Microsoft Active Directory, Exchange, OWA Troubleshooting mail flow issues Inbound & Outbound both the mail flow.
• Patches to maintain optimal protections against intrusion and system reliability.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Mentored employees and offered constructive feedback for performance improvement Conducted routine and emergency maintenance of assigned datacenter equipment.
• Tested software remotely and onsite for server set to maintain operational readiness.
• Configured and tested Windows Server operating systems with roles features.
• Supported day-to-day operations, monitoring and resolving client/server and storage issues.
• Experience in on-prem Exchange & O365 administration .
• Responsible for Deleting and creating new Microsoft outlook accounts for new users.
• Restoration of Mailbox on Request Troubleshooting mail flow issues.
• Migrations - Mailboxes, Perform and create queries of user account
• Troubleshoot all Microsoft products including -
  Microsoft Active Directory, Exchange, OWA .