Open To Work
Sayani Das
Kolkata
Work Preference
Summary
Dynamic banking professional with extensive experience at Bandhan Bank, excelling in transaction processing and regulatory compliance. Proven track record in enhancing operational efficiency and fostering client relationships. Adept at staff training and leadership, consistently achieving sales targets while delivering exceptional customer service. Committed to driving branch success through strategic initiatives.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Assistant Branch Manager, Operations
Bandhan Bank
Kolkata
03.2024 - Current
- Assisted in managing daily branch operations and staff activities.
- Trained new employees on policies and customer service standards.
- Monitored transaction processes to ensure compliance with regulations.
- Coordinated with departments to enhance operational efficiency and service delivery.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Maintained accurate records of transactions and branch activities regularly.
- Conducted performance reviews of staff, identified improvement areas, and provided feedback and coaching to enhance productivity.
- Assisted customers with complex transactions including loan applications, deposits and withdrawals and account transfers.
Branch Relationship Manager
Axis Bank
Kolkata
09.2022 - 03.2024
- Developed strong client relationships to understand financial needs and preferences.
- Provided expert guidance on banking products and services to enhance customer satisfaction.
- Coordinated with cross-functional teams to ensure seamless service delivery at the branch.
- Managed daily branch operations, ensuring compliance with banking regulations and policies.
- Resolved customer inquiries and issues promptly, maintaining positive branch reputation.
- Resolved complex customer queries in an efficient manner.
- Provided financial advice and guidance to customers on banking products and services.
- Delivered sales figures as per KRA
Teller-welcome Desk
HDFC Bank
Kolkata
07.2018 - 09.2022
- Processed customer transactions accurately and efficiently at HDFC Bank branches.
- Assisted clients with account inquiries and provided relevant product information.
- Maintained cash drawer integrity and balanced cash at the end of each shift.
- Educated customers on banking services to enhance their financial understanding.
- Handled customer complaints professionally, ensuring a positive banking experience.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Had sales target, on casa, Retail Deposit, Retail assets and insurance. Delivered as per KRA.
Education
BBA - Business Administration
Techno India
Kolkata 04.2009 - 04.2012
Skills
- Transaction processing
- Regulatory compliance
- Customer service
- Staff training
- Client relationship management
- Banking operations
- Team leadership
- Sales orientation
- Operational efficiency
Languages
English
First Language
Spanish
Advanced (C1)
C1
Timeline
Assistant Branch Manager, Operations
Bandhan Bank
03.2024 - Current
Branch Relationship Manager
Axis Bank
09.2022 - 03.2024
Teller-welcome Desk
HDFC Bank
07.2018 - 09.2022
BBA - Business Administration
Techno India
04.2009 - 04.2012