VIJAYAKUMAR MUTHU
Cuddalore,TN
Summary
Results-driven Branch Operations Manager with proven expertise in operational management, compliance, and customer service. Known for streamlining processes and resolving customer complaints effectively, contributing to enhanced service delivery and operational excellence. Accomplished Branch Operations Manager with proven expertise in cash handling, workflow management, and team supervision. Skilled in implementing operational policies and conducting audits to ensure compliance and enhance service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
IDFC FIRST BHARAT LIMITED
Chidambaram
07.2022 - 09.2025
- Managed daily branch operations to ensure smooth workflow and service delivery.
- Implemented operational policies to enhance compliance with company standards.
- Conducted regular audits to ensure adherence to operational best practices.
- Facilitated communication between departments to streamline processes and resolve issues.
- Resolved customer complaints in a timely manner.
- Provided guidance on best practices for handling difficult customers or situations.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Cashier
UJJIVAN SMALL FINANCE BANK
Virudhachalam
03.2017 - 06.2022
- Processed customer transactions accurately and efficiently at the bank's service counter.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Utilized bank software for transaction processing and record-keeping tasks daily.
- Educated customers about bank products and services to enhance their banking experience.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used suggestive selling techniques to promote add-on sales.
Education
Master of Commerce - Commerce
Periyar Arts And Science College
Devanampattinam Cuddalore04-2015
Bachelor of Commerce - Commerce
Periyar Arts And Science College
Devanampattinam Cuddalore07-2013
HSC -
Government Higher Secondary School
Kurinjipadi04-2010
SSLC -
SKV Higher Secondary School
Kurinjipadi04-2008
Skills
- Cash handling
- Workflow management
- Bank software usage
- Customer relationship management
- Transaction processing
- Time management
- Team supervision
- Conflict resolution
- Problem solving
- Attention to detail
- Performance evaluation
- Process improvement
- Work scheduling
- Hand and power tools
Accomplishments
- We strongly believe that it is in these times of crisis heroes are born for covid
Certification
- Typewriting lower and higher (English)
- Typewriting lower in Tamil
- Diploma in PC Professional (PCP)
- Diploma in Computer Application
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Banking Software
- Customer relationship management (CRM)
- Banker realm
- Banking software, Finacle
- Handle with multiple products (JLG,MHL,RMEL,RPL,GOLD..)
Declaration
I hereby declare that all the statements made herein above are true, complete, and correct to the best of my knowledge and belief.
Place : Yours Truly
Date : (VIJAYAKUMAR.M)
Timeline
Branch Operations Manager
IDFC FIRST BHARAT LIMITED
07.2022 - 09.2025
Cashier
UJJIVAN SMALL FINANCE BANK
03.2017 - 06.2022
Master of Commerce - Commerce
Periyar Arts And Science College
Bachelor of Commerce - Commerce
Periyar Arts And Science College
HSC -
Government Higher Secondary School
SSLC -
SKV Higher Secondary School
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