Operations Manager
• Restructured procedures through coordination with cross functional teams to create and execute projects. Maximized 5 efficiency measures by 20%+.
• Resolved technical & quality issues by collaborating with technical team, quality assurance team, vendors & customers for the smooth functioning of the processes.
• Liaised & assisted business units with existing functioning projects by implementing set strategies & recommended enhancements to improve process productivity by 21%.
• Managed strategic relationships & SLA’s with vendors & partner organizations.
• Implemented (UAT) user acceptance testing with a focus on documenting defects, identifying bottlenecks & executing test cases, increasing effectiveness by 35%.
• Monitored resolution of bugs, tested fixes & helped developers tackle ongoing problems by providing feedback from a QA perspective.