Sayantan Adhikari

• Streamlined financial management and on-time billing processes.
• Oversaw daily operations, including client meetings and issue resolution.
• Managed staff attendance and leave to ensure operational efficiency.
• Resolved issues with FK and negotiated penalties for asset management.
• Developed strategies for efficient manpower planning across facilities.
• Conducted daily cash reconciliation, weekly audits, and monthly financial reporting.
• Facilitated incentive planning to enhance staff performance.
• Maintained oversight of FK assets to optimize resource allocation.

Cluster Incharge_FC-LM Coordinator – Grocery (Flipkart Supermart) Kolkata | Sept 2022 – Apr 2024

• Managed end-to-end grocery operations for high-volume store-to-door deliveries across multiple clusters.
• Established synergy between fulfillment centers and last-mile teams, enhancing fill-rate and dispatch accuracy.
• Led 24×365 operations team, ensuring manpower continuity and SLA adherence during peak periods.
• Monitored key supply chain KPIs including breach %, RTO %, and cancellation control for operational efficiency.
• Analyzed operational data to generate actionable insights and drive continuous KPI improvements.
• Collaborated with central ops and cross-functional stakeholders to address systemic issues and enhance reliability.
• Oversaw supermart supply chain operations, managing daily order flow and last-mile execution under time constraints.
• Implemented corrective actions for COD flow, CPD breaches, and on-time delivery metrics.

Shift In-Charge – Hyperlocal (Flipkart Quick)
Maheshtala, Kolkata | May 2021 – Aug 2022

• Owned hyperlocal supply chain operations for Flipkart Quick, managing daily order flow, dispatch, and last-mile execution in a time-critical environment.
• Monitored and controlled COD flow, CPD breaches, hub pendency, cancellations, and on-time delivery metrics, taking immediate corrective actions.
• Led shift-wise manpower planning and rider deployment, ensuring capacity alignment during peak hours and demand spikes.
• Acted as the first-level escalation owner for SLA breaches, route failures, system issues, and service disruptions.
• Used data-driven insights from daily MIS to identify trends, reduce breaches, and stabilize service performance.

• Analyzed operational data to identify bottlenecks and implemented action plans that boosted throughput and revenue.
• Led cross-functional teams to resolve complex operational issues and streamline process efficiencies.
• Cultivated a culture of continuous improvement and collaborative problem-solving across the organization.

• Developed data-driven retail and digital marketing strategies for B2B/B2C clients to boost brand visibility, lead generation, and profitability.
• Optimized product positioning and pricing while leveraging emerging technologies to enhance omnichannel engagement and business performance.
• Streamlined operations and supply chain processes to reduce costs, improve resource allocation, and ensure logistical efficiency.

• Executed nationwide marketing campaigns and launch events, collaborating with cross-functional teams to drive sales and brand awareness.
• Managed end-to-end inventory and logistics, optimizing stock levels through strategic procurement and rotation to minimize waste.
• Streamlined distribution and warehousing activities to ensure consistent, timely delivery, and meet customer demand.