Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Always open for new opportunities and open minded discussion
References
Timeline
Generic

Viral Bauva

Mumbai

Summary

Senior Manager with proven expertise in logistics and supply chain management at Om Freight Forwarders Limited. Achieved significant improvements in client satisfaction through effective strategic planning and rigorous quality control. Proficient in negotiation and problem-solving, successfully leading teams to accomplish organizational objectives. Focused on driving growth and enhancing operational efficiency.

Overview

11
11
years of professional experience

Work History

Senior Manager

Om Freight Forwarders Limited
Mumbai
01.2014 - Current
  • Initiated career as Sales Executive, leveraging sales expertise to develop operational knowledge and foster relationships with shipping lines.
  • Established a personal clientele, providing comprehensive logistics solutions and ensuring timely execution of services.
  • Expanded USA trade lane by securing FMC Bond registration and creating unique SCAC for clients.
  • Managed stringent cost controls with agents across USA, UAE, Europe, and India for optimal pricing.
  • Prevented significant penalties by ensuring timely document filing and adherence to deadlines.
  • Oversaw all origin activities, including container stuffing and loading of break bulk cargo at JNPT and BPT.
  • Coordinated operations across various time zones to facilitate smooth door delivery moves and address urgent requirements promptly
  • Implemented standards for customer service excellence, enhancing client satisfaction.
  • Developed and executed strategic plans focused on driving growth and profitability.
  • Delivered friendly service while resolving customer problems to ensure satisfaction.

Education

Bachelor of Commerce - Commerce

R.A.Podar College of Commerce And Economics.
Mumbai
04-2011

Skills

  • Performance management and quality control
  • Negotiation and problem-solving skills
  • Organizational improvement strategies
  • Multitasking and active listening
  • Supply chain logistics management
  • Strategic planning expertise
  • Leadership in team settings
  • Client relationship development
  • Conflict resolution techniques
  • KPI tracking implementation
  • Conducting performance evaluations
  • Addressing performance gaps effectively
  • Setting SMART goals for teams
  • Clarifying objectives for team members
  • Fostering transparent communication
  • Providing ongoing feedback sessions
  • Addressing concerns proactively
  • Creating a positive work culture
  • Encouraging teamwork and collaboration
  • Keeping abreast of industry standards

Affiliations

  • Physically present for any challenging consignment at docks or shippers' factories to guide them and make sure safety is taken into consideration
  • Active in sports like cricket, football, and badminton
  • I like to keep a balance between work, family, fitness, and finances
  • I like to enroll in new projects and challenges
  • Leading the team with open discussion, team-building activities, and tracking the performance of all the teammates personally
  • Appreciation email by 5-star export housing with excellent execution and prompt deliveries

Languages

Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Always open for new opportunities and open minded discussion

Establish clear service standards and quality guidelines

Implement quality control measures to ensure consistency

Encourage a culture of continuous improvement

Provide ongoing training to enhance skills and knowledge.

Support professional development to improve performance.

Keep the team updated on industry best practices.

References

References available upon request.

Timeline

Senior Manager

Om Freight Forwarders Limited
01.2014 - Current

Bachelor of Commerce - Commerce

R.A.Podar College of Commerce And Economics.

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Viral Bauva